Sales Support Engineer

Sales Support Engineer

Location: Gdańsk, PolandReports to: Technical Support Manager

Job Summary

We are looking for a highly organised Sales Support Engineer to join our technical support team in Gdańsk. In this role, you will provide technical support to sales managers and representatives, prepare technical specifications, deliver presentations and training sessions, participate in technical meetings with sales teams and customers, and support day-to-day administrative and sales order processing activities.

You will act as a key point of contact between sales representatives, internal departments and customers, helping to identify suitable solutions and ensure a high level of customer service. The ideal candidate is detail-oriented, able to manage multiple priorities and confident in communicating technical information to different audiences.

Key Responsibilities

Support sales representatives and account managers with technical matters.

Manage and prioritise incoming requests.

Collaborate with the Solution Lab and Product Management teams to prepare technical specifications for software and hardware solutions.

Deliver technical presentations and product demonstrations to customers and end users.

Provide technical training for internal and external customers.

Maintain strong product knowledge and provide accurate technical guidance.

Ensure effective communication between customers, sales teams, the Solution Lab and Product Management.

Support customer satisfaction initiatives in line with ACE objectives.

Objectives & Tasks

Develop and maintain a knowledge base covering applications, release notes, service notes, FAQs and known issues.

Provide detailed technical answers and solutions to questions from customers and sales representatives.

Translate technical documentation where required.

Provide technical expertise on complex application issues.

Conduct customer and site visits to deliver product presentations and demonstrations.

Recommend suitable products and solutions based on customer requirements.

Support account managers with technical matters and participate in events and seminars to present and demonstrate KGS products professionally.

Validate specific solutions, including performance requirements and custom designs.

Requirements

Relevant experience in the electronic security sector, particularly in security system solutions.

Professional experience with IP networks.

Good knowledge of Microsoft Office and the Microsoft Windows environment.

Knowledge of Kidde Global Solutions products would be an advantage.

Strong attention to detail, patience and a goal-oriented approach.