Senior ServiceNow Developer

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

India

About the team

The ServiceNow Developer is part of the IT Application Excellence team within Corporate IT. The role focuses on supporting the design, development, and enhancement of ServiceNow and related systems and integrations.

Working with developers, business analysts, and solution architects, the incumbent contributes to the development of user experiences and digital solutions to address business needs within the ServiceNow platform.

The incumbent helps ensure that business applications meet compliance requirements and provides efficient support and enhancement of business applications within Corporate IT.

What you will do

• Responsible for the implementation of ServiceNow projects, including enhancements, integrations, fixes, and features, in collaboration with business SMEs, and team members within Solution Architecture and Business Analysis.
• Lead the technical domain of ServiceNow Release Upgrades, including coordination of activities, timelines, and required steps. Leads discussions, identifies trade-offs and potential pitfalls in design and implementation.
• Participate in system testing, including configuring, automating, documenting, and performing test cases and test scripts to identify and correct issues or to verify desired functionality. Proactively identifies bugs; discovering opportunities to enable early and effective detection. Logs defects, provides explanations for product behavior, and resolves moderate to complex defects.
• Design, develop, and document solutions on new platforms and applications, and support the testing of new features and capabilities on existing applications and platforms, providing best practices and analysis to the rest of the team.
• Contribute to code reviews, adopting and documenting code and configuration management best practices. Reviews code from other developers, providing feedback and guidance.
• Work in collaboration with your team to deliver projects on Agile methodology.
• Act as the technical subject matter expert on some of the ServiceNow Modules such as:
  • HR Service Delivery
  • Employee Center Pro
  • IT Service Management
  • IT Operations Management
  • Strategic Portfolio Management
• Works on complex initiatives, applying technical judgment on application design, coding standards, software development lifecycle practices, and platform engineering approaches.

What we are looking for

• Minimum 5 years of experience in ServiceNow development and administration across modules such as:
  • IT Service Management
  • HR Service Delivery
  • IT Operations Management
  • Strategic Portfolio Management
  • Employee Center Pro
• Demonstrative experience with integrations between ServiceNow and systems such as:
  • Jira (Data Center & Cloud)
  • DataDog
  • SAP SuccessFactors
  • Salesforce.com
  • Prometheus
  • Integration Hub Elements
• Bachelor’s Degree in Engineering, Computer Science, Information Technology, Management Information Systems, or related field.
• Strong communication and interpersonal skills, including change management expertise and the ability to translate complex, technical requirements for a non-technical audience.
• Ability to build relationships and collaborate effectively to prioritize business requirements.
• Ability to anticipate technical implications of decisions on platforms and applications, and support solution planning.
• Knowledge of cybersecurity and privacy considerations in systems.

Role Specific Skills and experience

• • Experience consuming and/or creating APIs
  • Experience in designing, configuring, supporting, testing, and implementing enhancements as well as supporting maintenance items for various business applications.
  • Experience developing test cases and performing all levels of testing and defect management.
  • Experience with system/data integration.
  • Experience working with ITOM/CMDB is an asset
  • Experience with programming languages such as C#, Java, PHP, Microsoft.net framework, RESTful and SOAP based API web. services and authentication protocols and technologies.
  • Experience in Web programming (HTML5, Java script/jQuery, JSON, XML, CSS etc.).
  • Experience with SQL server / MySQL, developing stored procedures, complex queries, optimizing queries, and designing databases.
  • Knowledge of authentication protocols and technologies such as OAuth, SAML, open ID .
  • Expertise developing on specific application platforms supported by the team.

#intermediate #LI_RJ1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.