PLM Support Specialist

We offer:

Pending

Tasks and Qualifications:

General Description:

The KION Group is a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

Principal Responsibilities:

• Provide 1st level technical support to users of Teamcenter
• Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter, Control Software (NX, AutoCAD, ePlan, etc)
• Provide training to users on how to use Teamcenter
• Stay up-to-date on the latest Teamcenter releases
• Work with other IT staff to ensure the smooth operation of Teamcenter
• Experience with cloud computing
• Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company

• Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
• Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
• Evaluates and identifies solutions to technical issues with application systems.
• Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions

• Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations

• Excellent communicator as well as have strong technical skills
• Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
• Ability to learn new applications to help support end users
• Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
• Strong troubleshooting skills with computer hardware and software

Education and Experience:

• Bachelor degree in Engineering, Computer Science or other comparable education
• 2 + years of technical (IT) support experience in a production environment and/or Engineering
• Experience supporting global applications and working with a distributed support team
• Experience with CAD technologies