Sales Associate

Principal Accountabilities:

Under direct supervision:

• Support the daily operations of retail stores
• Perform a variety of routine assignments

Knowledge & Skill Requirements:

* High school diploma or equivalent education; Associate’s degree preferred* One year of experience preferred

Knowledge & Application:

* Basic level of education will be required; reading, writing, and basic numeracy * Required to follow simple instructions* No formal occupational training required* Non-office based roles may operate some simple equipment under guidance and instruction

Problem Solving:

* Problems encountered will be defined, repetitive, and routine with a solution readily available * All nonstandard problems will be referred to supervisor or more experienced incumbent* Solutions are obvious or there are a finite number of clear-cut alternatives* Solutions can be reached and applied immediately

Interaction:

* Interaction with others is limited to own team with little requirement for internal or external contact* Basic numeracy and literacy skills required* Displays common courtesy and politeness and uses basic verbal skills

Impact:

* Supports the achievement of goals through personal effort in own work area* Impact will be limited to the delivery of own work tasks which will be managed on a day-to-day or task-by-task basis* Financial/business impact will typically be considered immeasurable

Accountability:

* Accountable for delivery of own tasks to agreed time and quality standards* Typically no awareness of cost and profitability required* Performance measured frequently against predefined service level requirements or equivalent metric