Software Development Engineer 2 - AI Pod

The pod needs two strong generalist engineers who can move across the entire AI build surface: quick prototypes, production integrations, internal eval tooling, vendor-facing glue code. We are not splitting these into prototyping and integration specialists. The work is wide. The engineers we hire should be too.

Responsibilities:

• AI features end-to-end across Voice, LAP, Customer Service, and Onboarding from prototype to production, depending on what each initiative needs at the moment.
• Internal tools that make the pod faster: eval dashboards, prompt playgrounds, data explorers, integration scaffolding.
• Production integrations between external AI vendors and Kissht systems APIs, webhooks, data pipelines, observability.
• Compliance with Kissht's data and security standards. You design for PII safety from the first commit.
• Pair work with the AI Product Lead and Tech Lead to translate specs into shipped artefacts.

What success looks like in the first 90 days:

• You have shipped working code on at least two of the four initiatives.
• At least one thing you built is in daily use either by the pod (an internal tool) or by a business team (a production feature).
• You have a working relationship with at least three Kissht engineering teams whose systems the pod touches.

What success looks like first 180 days:

• You are the named owner of at least one AI feature in production.
• You have moved fluidly between greenfield prototype work and production integration work, depending on initiative need, not stayed inside one lane.
• You have started embedding more directly with one business team owning AI outcomes inside their roadmap, not just inside the pods.

Requirements:

• 3-5 years of engineering experience.
• Strong Python.
• Comfortable with backend services, REST, async patterns, and webhooks.
• Genuine versatility.
• You have shipped quick prototypes, and you have run production integrations. You do not specialise in only one of those.
• High comfort with LLM APIs.
• You have built non-trivial things on production-grade LLMs.
• Bias for action. You decide and move with incomplete information, ship a working thing in 2-3 days when needed, and stand behind it in production.
• Proof of building. GitHub repos with real code are required. Side projects, hackathon work, or open-sourcecontributions count. A polished LinkedIn alone is not enough.

Nice-to-haves:

• Frontend skills (React or similar) useful for quick demos and internal tools.
• Experience integrating with telephony providers or contact-centre platforms.
• AWS production experience, familiarity with Streamlit/Gradio/Chainlit, and feature flag tooling.
• Snowflake experience or comfort working against a cloud data warehouse.