Customer Care Assistant I

Customer Service Jobs, Kitui County Assembly Service Board Jobs. Customer Care Assistant I manages front office and public relations inquiries, requiring a Diploma in Customer Care, PR, Mass Communication, Customer Service, International Relations, Event Management, Front Office, or Graphic Design. Full-time role in Kitui.

Reference: KT/CASB/2026/25 | Grade: KCASB 11 (J/G H) | Posts: 1 | Basic salary: KShs. 28,620 – 37,100 p.m. (permanent and pensionable)

Responsibilities

• Compiling and analysing data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures;
• Maintaining good ambience in the reception area;
• Responding to visitors’ queries and telephone inquiries;
• Receiving, screening and directing visitors to designated offices and areas;
• Keeping custody of customer care service equipment and tools;
• Recording and confirming visitors’ appointments;
• Profiling visitors and issuing passes;
• Overseeing daily recording of visitors’ details;
• Ensuring availability of informational brochures at all customer desks;
• Ensuring telephone calls are logged into the Incident Management System;
• Reporting suspicious visitors to the security personnel;
• Classifying all incoming calls and initiating follow-up calls to people reporting incidents;
• Compiling feedback forms and preparing reports; and
• Any other duty that may be assigned by the Office of the Clerk of Assembly.

Requirements

For appointment to this grade, an officer must have:

• Valid Kenyan citizenship;
• Kenya Certificate of Secondary Education (KCSE) or its equivalent; and
• Ability to speak and write in English and Kiswahili.

Added advantage

• Diploma in any of the following disciplines: Customer Care, Public Relations, Mass Communications, Customer Service, International Relations and Diplomacy, Communication Management and Development, Event Management, Front Office, Graphic Design and Communication from a recognized institution;
• Supervisory Skills Development Course or its equivalent;
• High degree of integrity and honesty;
• Customer care/public relations/customer service/front office course or any other relevant qualification from a recognized institution in Kenya; and
• Certificate in computer applications.

How to Apply

All interested and qualified persons are required to physically submit their signed application letters, together with a detailed curriculum vitae (CV), copies of certified academic and professional certificates together with transcripts, and a certified copy of National ID/Passport, in a sealed envelope with the position applied for clearly marked on the left side, addressed to:

The Secretary Kitui County Assembly Service Board

P.O. Box 694 – 90200 Kitui

Applications should physically reach the Office of the Clerk of Assembly/Secretary, Kitui County Assembly Service Board on or before Monday, 30 November 2026 by 5.00 p.m., East Africa Time.

Important information to all applicants

• It is a criminal offence to present fake certificates/documents.
• Canvassing in any form will lead to automatic disqualification.
• Only shortlisted and successful applicants will be contacted.
• Shortlisted candidates shall be required to produce originals of their National Identity Cards, academic and professional certificates and transcripts during the interviews.
• Candidates with foreign degrees MUST obtain accreditation from the Commission for University Education of Kenya.
• Serving officers shall be required to avail original letters of appointment to the current substantive posts during the interviews.
• Applications should physically reach the Office of the Clerk of Assembly/Secretary, Kitui County Assembly Service Board on or before Monday, 30 November 2026 by 5.00 p.m., East Africa Time.
• Successful candidates will be required to submit clearance certificates before appointment from the following organizations, as part of compliance with Chapter Six of the Constitution of Kenya: Ethics and Anti-Corruption Commission, Higher Education Loans Board, Directorate of Criminal Investigations, Kenya Revenue Authority, and a Credit Reference Bureau.
• The Kitui County Assembly Service Board is committed to implementing Article 232(1) of the Constitution on fair competition and merit, representation of Kenya’s diverse communities, and equal employment opportunities for men and women, members of all ethnic groups and persons with disabilities. Women, youth, persons with disabilities, marginalized groups and minorities are encouraged to apply.

Beware of fraudsters

The County Assembly of Kitui does not charge any fees at any stage of the recruitment process. Any individuals or parties requesting such payments while posing as Assembly representatives are impostors and should be reported to the relevant authorities.