Customer Support Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Responsibilities

Major Responsibilities include:

• Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
• Representing the company to the customer and accountability for customer satisfaction with service
• Coordinating actions with customers to minimize down time.
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Interface with technical support, HQ engineering and manufacturing engineering on maintenance procedures and equipment reliability.

Qualifications

Essential soft and technical skills:

• Good practical skills on electronic, electrical, pneumatic, mechanical assembly
• Ability to read and work with engineering drawings, schematics and technical manuals
• Excellent analytical problem-solving skills
• Good presentation and communication skills
• Good English level (both written and spoken)
• Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
• An internship or a short working experience in the semiconductor industry is a plus
• Availability to travel to other European sites as part of normal duties
• Availability to extensive training periods in USA /Asia
• Proficiency on MS office tools

As part of the Customer Service Team, the successful candidate will be required to work a 7 day shift pattern in support of a manufacturing environment. A shift cycle allowance will apply.

KLA offers a challenging and multinational environment at the forefront of high-technology and a market highly competitive package.

Successful applicants will be formally trained at one of our award-winning training center’s in USA California, Singapore or Taiwan.

Minimum Qualifications

Recent College graduate with a Bachelor's Level Degree or work experience of 3 years in a similar role. Trades, particularly in electrical will be considered.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.