Customer Support Engineer (m/f/d)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/PreferredQualifications

More specifically, the Customer Support Engineer (m/f/d) role is part of KLA’s SPTS division, a global leader in wafer processing solutions. The division is headquartered in Newport, UK, where its main manufacturing facility is located, with additional production in Allentown, Pennsylvania.

SPTS operates across 19 countries in Europe, North America, and the Asia-Pacific region, supported by a strong global network of service centers and local experts. This ensures comprehensive customer support and fast access to spare parts worldwide.

Our technology portfolio includes market-leading solutions in silicon etch, dielectric etch, dry-release etch, PVD, PECVD, and Molecular Vapor Deposition (MVD®). These systems are designed to support a wide range of applications - from R&D and pilot production to high-volume manufacturing - and offer flexible wafer-handling options to meet diverse customer needs.

In this role you will:

• Build and maintain strong, trust-based relationships with customers in your region, supporting long-term business growth and promoting KLA’s product portfolio.
• Provide on-site installation support to customers, including system commissioning, upgrades, and preventive maintenance.
• Deliver structured feedback in the required format to enable the proactive identification of product and process improvements.
• Ensure the timely and accurate completion of all field documentation, including service reports, expenses, and field returns.
• Provide remote installation and technical support, ensuring high service quality and customer satisfaction.
• Travel regularly within the region and occasionally across Europe and the UK. Other international travels to the US and Asia might rarely occur.
• Take on additional tasks and responsibilities if reasonably required.

Minimum Qualifications

• University degree in electrotechnical engineering, mechatronics or related technical field.
• Relevant professional experience in a technical customer facing role.
• Experience of combining electrical/ mechanical/control system as used in a mechatronic environment.
• Knowledge of 3 phase voltage, PLC and operating systems.
• Advantage would be an experience with electronic semiconductor capital equipment and/or installation expertise.
• Fault finding to chassis level would be a distinct advantage.
• Proficiency in spoken and written English and German is needed.
• Excellent communication and customer interfacing skills.
• Flexibility to travel regionally even internationally to support the customer.
• Ability to work alone or unsupervised for extended period, often in challenging situations.
• Systematic and logical approach to problem solving.
• Good organizational skills.

Why you should work for KLA Joining KLA means becoming part of a global technology leader in the semiconductor industry, in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. We offer a supportive environment where your growth, well-being, and contributions truly matter. Your benefits at a glance:

• Dynamic and future-oriented industry at the forefront of technological innovation.
• Collaborative and supportive team.
• Access to extensive onboarding and continuous development opportunities to support your career growth.
• Permanent employment contract and long-term career stability.
• Competitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.
• Company car or car allowance.
• 30 days of vacation per year and flexible working hours.
• Company events, such as summer family events and Christmas celebrations.

Ready to join us?

If you are interested about this opportunity, we look forward to receiving your application. Simply click the “Apply” button to get started.

Please note: Applications should be submitted in German.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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