Product Support Rep.
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Salary
$34k per year
Location
In office
Seniority
Junior · 2+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Experience legendary Klipsch sound with our premium speakers, sound bars, and audio systems. From Heritage series to cutting-edge wireless technology.
Summary/Objective
VOXX International Corp., in Hauppauge, is looking for a Product Support Representative to assist in the Customer Service department. This position will support the Customer Service team by assisting customers via phone or email with troubleshooting technical issues. The hourly compensation for this position is $17.00 per hour.
Essential Functions
- Ability to troubleshoot technical issues with products purchased
- Place customer orders for parts that are beyond the warranty
- Respond to phones calls and support emails regarding products
- Product recommendations and set-up to consumers, dealers and installers
- Assist customers with warranty issues
- Ad hoc projects as directed by manager
Education/Experience
- Minimum of a GED or related work experience
- Knowledge of MS Office
- Outstanding communication and organizational skills
- 2-3 years of customer service experience
Must be able to sit for an extended period of time.
VOXX offers all full-time employees’ medical, dental, vision, 401(k), life insurance, short-term disability and long-term disability.
VOXX is an EOE.
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