CUSTOMER EXPERIENCE ASSOCIATE

CUSTOMER EXPERIENCE ASSOCIATE

BGC, PHILIPPINESOnsiteAdministrativePosted Oct 21

Make your next big career move by applying as KMC Solutions’ next CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Front Office Specialist that he/she can manage a small team of individuals and is focused on building maintenance and good customer experience.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

• FRONT DESK MANAGEMENT:

  • Provides support on the reception/front desk through:
  • Answers and disperses calls and inquiries
  • Welcomes / receives visitors and tenants cordially with positive and helpful attitude
  • Responds /addresses tenant concerns and walk-in inquiries
  • Handles daily incoming and outgoing mails
  • Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications
  • Manages the front office daily
  • Assists photocopy, printing, scanning client request
  • Gate pass / work permit processing
  • Any ad hoc duties as required

• GENERAL SERVICES / TENANT SERVICES

  • Main representative in the building
  • Reports and coordinates any building issues and ensures job completion
  • Provides effective solutions to problems / issues arising
  • Provides administrative support to clients
  • Provides unmatched customer experience
  • Builds strong relationship with clients
  • Enforces company policies and procedures, and safety and health regulations and standards

• GENERAL ADMIN
  • Maintains building security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
  • Attends ticket requests
  • Ensures no ticket SLA breach
  • Assists in building tours with prospective client and marketing events
  • Offers and serves refreshment to Client
  • Coordinates with vendor for any Client request below 20K
  • Ensures furniture and fixture asset tags are intact and complete in inventory
  • Conducts Energy Conservation initiatives
  • Follows operational processes and procedures
  • Enforces house rules and security policy
  • Attends and handle site concerns
  • Ensures that all permits are posted and updated
  • Ensures email blast and circular memos from the building are cascaded accordingly
  • Ensures all trackers are accurate and updated
  • Ensures that onsite storage is clean and organized
  • Petty Cash Management
  • Monitors Site expenses
  • Management of Utility personnel
  • Ensures that the assigned tasks of the utility personnel are performed and/or accomplished

• GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Ensures cleanliness and maintenance of building
  • Works on day-to-day issues with facilities and building admin
  • Conducts weekly facilities walkthrough to address current and urgent issues
  • Has the Ability to foresee site issues and members’ needs
  • Coordinates facilities/building issues
  • Sets Quarterly coordination meeting with Building Admin
  • Attends punchlisting with projects and contractor

• OFFICE HEALTH AND SAFETY

  • Perform safety walk weekly
  • Lead and encourage the tenants to participate evacuation drills (fire, earthquake) and secure accurate postmortem reports
  • Observe work in progress and assure safety equipment is worn and procedures followed
  • Suggest for corrections and follow-up to correct violations
  • Resolve complaints and suggest to management for corrective action

To apply, you must be an expert on the following requirements:

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high-level clients - local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites

It will also be favorable if you are knowledgeable in:

• Bachelor of Science in BS HRM, BS Tourism or any similar courses
• At least 1-2 years work experience as Front Office / Hospitality Staff
• Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)
• Hospitality or Customer service background is a plus

Administrative

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