CUSTOMER SUPPORT ADVOCATE

CUSTOMER SUPPORT ADVOCATE

Makati City, PhilippinesOnsiteCustomer Service SupportPosted Oct 27

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUPPORT ADVOCATE

Customer Support Advocates have a critical role on award-winning Customer Support team. This role supports global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service. This role represents our customer-obsessed culture.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER SUPPORT ADVOCATE include:

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

To apply, you must be an expert on the following requirements:

• You have excellent verbal and written communication skills
• You have a customer-first mindset with an empathic approach to problem-solving
• You are adaptable to a changing or rotating schedule depending on the company’s needs
• You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
• You are professional, personable and someone who is willing to adapt to change
• You have a creative mind to create memorable customer service experiences
• You go above and beyond to provide outstanding white glove customer service

It will also be favorable if you are knowledgeable in:

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

Customer Service Support

Applying takes about a minute

Know someone for this?

Refer them in a few clicks and track their progress from your referrals dashboard.