SERVICENOW ENGINEER

SERVICENOW ENGINEER

Hybrid (2D onsite/3D WFH)IT - Software DevelopmentPosted Oct 28

Make your next big career move by applying as KMC Solutions’ next SERVICENOW ENGINEER

As a ServiceNow Developer, you will play a key role in designing, developing, and optimizing ServiceNow solutions that support global business operations. Working closely with international IT teams and stakeholders, you will deliver scalable workflows, integrations, and platform enhancements that improve efficiency and user experience. This role is ideal for someone with strong ServiceNow development, ITSM, and automation expertise who enjoys solving complex technical challenges in a global environment.

On top of your salary, here are the exciting benefits you can look forward to:

• TRAINING: You will work with various members of our team locally and onshore to ensure you are set up for success.
• SUPPORT: A close-knit coaching and mentoring system to help you ease into the company and into your role with confidence.
• COMPENSATION & BENEFITS: We believe in compensating employees fairly for their skills and experience and has designed the total rewards package for long-term relationships.
• TOOLS: Everything you need to help you do your work will be provided.
• WORKING ENVIRONMENT: We pride on being a family-owned company with strong values so everyone we bring in becomes part of that global family.

The main responsibilities of a SERVICENOW ENGINEER include:

• Design, develop, and enhance ServiceNow applications, modules, and workflows to support business and IT process requirements.
• Configure and maintain platform components, including business rules, client scripts, UI policies, and workflow automation.
• Build and support integrations between ServiceNow and other enterprise systems using REST and SOAP APIs.
• Manage and maintain the Configuration Management Database (CMDB) and related platform data structures.
• Monitor platform performance, troubleshoot issues, and implement solutions that ensure system reliability and efficiency.
• Collaborate with global IT teams, business stakeholders, and end users to deliver effective solutions and continuous improvements.
• Create technical documentation, user guides, and training materials while supporting knowledge sharing across teams.
• Identify opportunities to leverage technology, automation, and best practices to improve service quality and user satisfaction.

To apply, you must be an expert on the following requirements:

• At least 5 to 7 years of hands-on experience in ServiceNow development, configuration, administration, and support.
• Strong knowledge of JavaScript , Glide APIs, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience with Flow Designer , IntegrationHub, Service Catalog Understanding of ITSM processes , and workflow automation. , including Incident, Problem, Change, and Request Management.
• Experience integrating systems using REST/SOAP APIs and related ServiceNow integration tools. Strong analytical, troubleshooting, and problem-solving skills.
• Strong communication skills and the ability to work effectively in global, cross-functional teams.
• Fluent English communication skills, both written and spoken

It will also be favorable if you are knowledgeable in:

• Experience with ITOM Discovery, CMDB/CSDM, SAM Pro, HAM, SPM, or Platform Analytics.
• Knowledge of ServiceNow security, access controls, and upgrade-safe development practices. Experience managing deployments across DEV, QA, and PROD environments.
• ServiceNow Certified System Administrator (CSA) certification or other ServiceNow certifications.
• Experience working in international or distributed IT environments.
• Additional language skills and willingness to travel when required.

IT - Software Development

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