Senior Business Analyst

KMS provides the enterprise execution layer, where work becomes outcomes.

We are a global, AI-native technology services company focused on Enterprise Execution. We help enterprises build and modernize applications, create trusted data foundations, put AI into production, and continuously run and improve the systems that execute the work.

Founded in 2009 in the U.S., KMS has grown to serve clients worldwide, with locations across the U.S., Vietnam, Poland, and Mexico. We are trusted by technology and business leaders for the quality of our engineering, delivery, and execution. Our mission is to help enterprises move from business intent to measurable outcomes faster - with the control, reliability, governance, and confidence required to scale.

At KMS, we believe sustainable growth is built on the success of our clients and employees and on making a lasting contribution to our communities.

We are seeking an experienced Senior Business Analyst to bridge the gap between client product leadership and engineering teams in the development of innovative healthcare technology solutions.

The ideal candidate will have strong experience translating business needs, product ideas, and user requirements into clear, actionable, and well-defined development requirements. This role will work closely with the product owners, product leadership, scrum master, and engineering teams to ensure development initiatives are properly scoped, documented, validated, and approved before implementation begins.

You will play a key role in maintaining a well-refined, development-ready backlog while collaborating with the scrum master to support efficient Agile delivery and ensure alignment with business objectives and product priorities.

Responsibilities:

• Collaborate with client product leadership, product owners, and business stakeholders to understand business objectives, user needs, and functional requirements.

• Translate high-level business ideas and requirements into well-defined epics, user stories, and clear, testable acceptance criteria.

• Lead requirements gathering and refinement discussions to clarify business needs, identify dependencies, and resolve ambiguities before development begins.

• Ensure requirements are complete, consistent, validated, and approved by relevant stakeholders before implementation.

• Maintain a continuous pipeline of development-ready user stories, ensuring engineering teams have clearly defined work available for upcoming sprints.

• Partner with product owners to refine and structure the product backlog based on business priorities and delivery objectives.

• Collaborate with the scrum master to support backlog readiness, sprint preparation, and effective communication between product stakeholders and engineering teams.

• Work closely with developers and QA engineers to ensure requirements include sufficient functional details, acceptance criteria, and expected behaviors.

• Participate in Agile ceremonies, including backlog refinement, sprint planning, and sprint reviews, providing requirements clarification and functional guidance.

• Identify and resolve requirements-related blockers, risks, and dependencies in coordination with the scrum master and engineering teams.

• Facilitate workshops and discussions with business and technical stakeholders to clarify product functionality and expected outcomes.

• Serve as the primary liaison between client product stakeholders and internal engineering teams, ensuring effective communication and shared understanding of requirements.

• Maintain clear and organized requirements documentation to support development, testing, and future enhancements.

• Support engineering teams during implementation by clarifying requirements, validating proposed solutions, and ensuring alignment with approved specifications.

• Collaborate with QA teams to review test scenarios and support User Acceptance Testing (UAT), ensuring delivered functionality meets business expectations.

• Evaluate requirement changes and communicate their potential impact on scope, priorities, and delivery timelines to relevant stakeholders.

• 5+ years of professional experience as a business analyst, including experience supporting software development projects and Agile delivery teams.

• Strong experience gathering, analyzing, documenting, and managing business and functional requirements.

• Proven ability to translate high-level business objectives into detailed epics, user stories, and clear, testable acceptance criteria.

• Experience working directly with product owners, scrum masters, product leadership, and engineering teams throughout the Software Development Lifecycle (SDLC).

• Strong understanding of Agile and Scrum methodologies, including backlog refinement, sprint planning, and iterative delivery.

• Experience maintaining a well-defined product backlog and ensuring requirements are ready before development begins.

• Ability to identify and resolve requirement gaps, dependencies, conflicting expectations, and scope ambiguities.

• Experience facilitating requirements workshops, stakeholder discussions, and cross-functional collaboration sessions.

• Familiarity with requirements and project management tools such as Jira, Confluence, or similar platforms.

• Excellent written and verbal English communication skills, with the ability to interact confidently and professionally with client stakeholders and technical teams.

• Strong analytical thinking, problem-solving, organizational, and documentation skills.

• Ability to manage multiple priorities and work independently in a client-facing environment.

Preferred

• Experience working in the healthcare, HealthTech, or digital health industry.

• Familiarity with healthcare workflows, clinical applications, or patient-facing digital platforms.

• Understanding of healthcare data interoperability concepts, including FHIR, HL7, or platforms such as Medplum.

• Knowledge of healthcare data privacy, security, and regulatory requirements, including HIPAA.

• Experience working with distributed engineering teams and international clients.

• Familiarity with web and mobile application development processes, API integrations, and modern software architectures.

• Experience creating process flows, user journeys, wireframes, or functional diagrams to support requirements definition.

• Relevant certifications such as CBAP, CCBA, or PMI-PBA.

Perks you enjoy at KMS Mexico

• Mexican law benefits
• 15 days of PTO (in year zero, from the first year onwards it is 3 days per year).
• 5 days' leave for the death of immediate family members, negotiable.
• Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children).
• Annual performance bonus (≈10% of annualized salary).
• Annual salary adjustment.
• Employee Referral Bonus.
• Paid Certifications / Courses
• Coursera License.
• 5% Savings Fund.
• 5% Grocery Vouchers.