BI Developer

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

Where you’ll be based

This role is based in Richmond upon Thames, London (Hybrid Working: in the office 60% and WFH 40%)

How you could help us to Enchant the World with Chocolate

The BI Developer partners with business stakeholders and IT Business Partners to understand reporting and analytics needs and translate them into effective front-end business intelligence solutions. The role designs, develops, tests and supports dashboards, reports and visualisations, working closely with BI developers, data engineers and Group IT teams to ensure that back-end data solutions support the required business outcomes.

The role is accountable for ensuring that visualisations are fit for purpose, aligned to agreed standards and supported throughout their lifecycle. It also contributes to the evolution of the analytics landscape by improving reporting processes, encouraging user adoption and identifying opportunities to increase the value of data and insight.

Key Responsibilities

Business Partnership & Demand Shaping

• Build trusted relationships with business stakeholders and IT Business Partners to understand objectives, pain points, reporting needs and opportunities.
• Translate business requirements into clear functional specifications, report definitions, user stories and acceptance criteria.
• Challenge and refine requests to ensure proposed BI solutions address the underlying business need and deliver measurable value.
• Support the prioritisation and shaping of BI demand, providing effort, dependency, risk and delivery input.

BI Analysis, Development & Visualisation

• Source and prepare data for analysis and develop reports, dashboards and front-end visualisations that meet agreed business requirements.
• Apply appropriate data visualisation techniques to present information clearly, consistently and accessibly for technical and non-technical audiences.
• Work closely with back-end BI developers and data engineers to ensure data models, transformations and integrations support front-end deliverables.
• Automate and operationalise reporting activities where appropriate to improve timeliness, consistency and efficiency.
• Maintain solution documentation, report definitions, business rules and the reporting catalogue.

Testing, Quality and Data Integrity

• Define and execute proportionate test plans, test cases and reconciliation checks for new and changed BI solutions.
• Coordinate business validation and user acceptance testing, ensuring defects and data discrepancies are understood and resolved.
• Investigate anomalous data, reporting differences and root causes, recommending improvements to data, process or solution design.
• Ensure delivered solutions conform to agreed development, security, privacy, accessibility and documentation standards.

Service Excellence & Application Support

• Provide application support for front-end BI solutions and ensure incidents and requests are managed in line with agreed procedures and service levels.
• Use application management and monitoring tools to investigate issues, collect performance information and support problem resolution.
• Identify recurring issues and work with relevant teams and suppliers to deliver sustainable corrective actions.
• Communicate clearly with users throughout incident resolution and escalate issues outside the role’s accountability.

Product Lifecycle, Adoption & Continuous Improvement

• Monitor solution usage, adoption, performance and stakeholder feedback, using insight to recommend enhancements.
• Support users through guidance, demonstrations, training materials and knowledge sharing.
• Contribute to analytics roadmaps and the transition from legacy reporting to strategic platforms.
• Explore new visualisation techniques, platform capabilities and ways of working that improve insight and user experience.

What experience you’ll bring

• Demonstrable experience in business intelligence analysis, reporting or dashboard development.
• Experience gathering and translating business requirements into functional and technical BI deliverables.
• Practical experience of data visualisation, report development, testing and application support.
• Understanding of relational data, reporting models, data quality and the end-to-end BI lifecycle.
• Experience working collaboratively with business stakeholders, developers, data engineers and third-party partners.
• Strong analytical, diagnostic and problem-solving skills, with high attention to detail.
• Excellent written and verbal communication skills, including the ability to explain complex information to non-technical audiences.
• Understanding of ERP processes and business reporting within FMCG or consumer goods is desirable.
• Experience with a technology stack SAP Analytics Cloud and/or Power BI/SQL. SAP BW/4HANA, SAP Datasphere, Databricks or comparable technologies is desirable.

How you will be rewarded

Internal Level 2.1

For the position of BI Developer the salary is £55,000 - £65,000. In addition, you will receive a benefits package including; bonus, pension, life cover, health care, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.