Jira Service Management Developer and Admin
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Location
In office (Bengaluru)
Experience
7+ years exp
First seen by Alion on Nov 12, 2026.
Overview
Company
Impact
Profile match
Knack Systems is an SAP consulting partner dedicated to driving digital transformation across industries by simplifying front-office & optimizing back-office processes leveraging various SAP solutions.
Requirements:
- 7+ years of hands-on experience administering and developing on Jira and Jira Service Management in an enterprise environment.
- Strong working knowledge of JSM configuration: workflows, request types, forms, queues, SLAs, approvals, notifications and customer portals.
- Practical experience implementing ITIL-aligned processes (Incident, Major Incident, Problem, Change, Service Request, Knowledge Management).
- Experience configuring JSM Assets (CMDB) — schemas, object types, relationships and configuration items.
- Proficiency with Jira Automation, advanced JQL, dashboards, filters and reporting.
- Experience building integrations using REST APIs, webhooks and JSON.
- Familiarity with identity, monitoring, collaboration and DevOps toolchains integrated with JSM.
Skills
Admin, Administration, Developer, Development, JSM, JSON, Jira, REST API, Webhooks
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