Employee Success Partner

Knak is a mission-driven company

Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...

Empowering people to be creative.

That’s why Knak exists.

We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.

Oh, and we have a bit of fun while doing it, too!

The Role

We're looking for a proactive, detail-oriented, AI-forward Employee Success Specialist to join our team.

In this role, you'll be the operational backbone of our People function, ensuring every stage of the employee lifecycle runs smoothly while helping create an exceptional employee experience. You'll partner with employees, and cross-functional teams to deliver scalable people programs, maintain operational excellence, strengthen our employer brand, and continuously improve the way we work.

If you thrive at the intersection of people, systems, process improvement, and employee experience, we'd love to meet you.

Your Responsibilities

• Own day-to-day People Operations across the employee lifecycle, including onboarding, offboarding, HR systems, employee records, and policy administration.
• Deliver an exceptional employee experience by providing timely support and coordinating key people programs and lifecycle events.
• Support and grow Knak's employer brand through recruitment marketing, employee storytelling, and employer branding initiatives.
• Create engaging internal communications using Knak's platform to keep employees informed, connected, and aligned.
• Partner with the Office Manager to plan and execute employee events, culture initiatives, and engagement programs.
• Maintain HR compliance by managing documentation, supporting audits, and ensuring adherence to employment legislation and company policies.
• Maintain HRIS data integrity and provide people reporting and insights to support informed decision-making.
• Support recruitment during busy hiring periods and vacation coverage by coordinating interviews, candidate communications, and recruitment administration.
• Serve as a trusted resource for employees, providing day-to-day HR guidance while maintaining confidentiality.
• Continuously improve People Operations by identifying opportunities to streamline processes and leverage AI and automation.

What You Should Have

• 3-5+ years of progressive experience in HR and/or People Operations, including 2-3 years in an HR Generalist, HR Manager, or HR Business Partner capacity within a fast-paced, high-growth environment
• Strong experience with HRIS systems (BambooHR preferred) and data integrity management
• Demonstrated experience managing employee relations cases
• Working knowledge of Canadian employment standards and compliance requirements
• Highly organized with exceptional attention to detail
• Strong communication and stakeholder management skills
• Ability to balance critical thinking with hands-on execution in a fast-paced environment with evolving priorities
• Strong analytical and problem-solving skills with comfort interpreting People data and trends
• Experience using AI tools and automation to improve workflows, documentation, reporting, or employee experience a strong asset

Base Salary: The anticipated base salary range for this position is $90,000 to $110,000. Final compensation will be determined based on factors including relevant experience, skills, qualifications, and internal equity. This range reflects base salary only and does not include other forms of compensation that may be available as part of the total rewards package.

What We Offer

At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers. 

We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2025! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.

If this sounds like something you’re looking for, then we’d love to hear from you! 

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believesin creating an inclusive, barrier-free working environment. If you require ANY accommodationto the interview process please contact [email protected].

At Knak, our recruitment process includes AI screening for keywords and minimum qualifications as well as video interviews which are transcribed with AI. Humans are still at the core of our decision making! Please note that this job post is for an existing vacancy.

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