Location
In office (Bengaluru)
First seen by Alion on Oct 15, 2026.
Overview
Company
Impact
Profile match
Knowl is an Indian company that offers an AI-native call centre for banks, financial services and insurers, covering collections, sales and insurance. It hires backend, frontend and applied ML engineers as well as marketing and account managers. The company is headquartered in Bengaluru, India.
This is a Founding Engineer position, not just a title. You'll take ownership of some of our most challenging technical problems, driving them from architecture to production with real decision-making authority from day one.
The core responsibilities for the job include the following:
LLM and ML Systems:
- Fine-tune and optimise proprietary Small Language Models (SLMs) for Indian financial conversations.
- Build training pipelines using domain-specific datasets.
- Optimise inference to achieve sub-200ms latency at scale.
- Develop intent classification and end-of-utterance detection models.
Voice and Real-Time Infrastructure:
- Push the latency limits of our real-time voice pipeline, including WebSocket audio streaming, STT, LLM, and TTS orchestration.
- Build and maintain custom telephony infrastructure capable of handling 10,000+ concurrent AI voice calls.
- Solve complex asynchronous concurrency challenges using Python.
Distributed Intelligence:
- Architect data replication pipelines, scheduling systems, and observability infrastructure.
- Build distributed systems that process millions of daily conversations.
- Work with technologies such as ClickHouse analytics, Kubernetes autoscaling, and distributed computing frameworks.
Requirements:
- Candidates from the following backgrounds are preferred: IIT, NIT, or BITS graduates.
- Engineers from Google, Nvidia, DeepMind, or fast-scaling Indian AI startups.
First-Principles Thinking:
- Strong computer science fundamentals with the ability to reason from first principles across memory management, algorithms, concurrency, and distributed systems rather than relying solely on framework documentation.
Production Ownership:
- Proven track record of building and owning non-trivial production systems.
- Strong debugging skills with the ability to identify and resolve root causes effectively.
Fast Learner:
- Passion for AI and voice technologies.
- Ability to learn quickly and take complete ownership of problems.
- Curiosity and execution are valued more than prior experience in voice systems.
Bonus Points:
- Experience with low-latency or real-time systems such as audio/video streaming, VoIP, gaming backends, and high-frequency trading (HFT).
- Hands-on experience with LLM inference optimisation, including vLLM, TGI, quantisation, and LoRA / PEFT.
- Exposure to Indic language NLP or speech systems, or experience across any stage of the LLM lifecycle, including data creation, fine-tuning, and RLHF (Reinforcement Learning from Human Feedback).
- Knowl's Tech Stack: Python, FastAPI, Open Source LLMs, PostgreSQL, Azure, AWS, ClickHouse, and Kubernetes.
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