Senior Customer Program Manager
Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Nov 14, 2026. Koch Industries scores A on the Alion truth index.
Your Job
We are seeking a dynamic and proactive Senior Customer Program Manager that will serve as the primary customer-facing program owner for strategic Datacenter customers. This role is responsible for collecting information from cross-functional teams about key projects, events and action items and communicates proactively to sales and assigned customers. The Customer Program Manager interacts with the customer, sales, engineering, project management, product management, operations and leadership team daily. The successful candidate will proactively deliver updates, hold internal global teams accountable and enable PSBU’s strategic business objectives.
Our Team
Molex is a leading global supplier of innovative solutions that create value for our customers and society. We are committed to improving people’s lives and making the world a better place. We are growing our Power & Signal Business Unit (PSBU) and increasing our focus on High Power Solutions.
What You Will Do
- Serve as the primary customer-facing program manager for assigned Hyperscale Datacenter account, delivering end to end ownership for critical program delivery.
- Develop and maintain accurate customer-facing documentation, schedules, trackers, presentations, and action logs.
- Communicate program status, milestones, risks, dependencies, and mitigation plans clearly and promptly to customer, sales and other internal stakeholders.
- Drive closure of action items and hold cross-functional stakeholders accountable for commitments.
- Build strong relationships and trust with stakeholders across Sales, Product Management, Engineering, Operations and Sourcing.
- Engage in the new product development process for new opportunities, partnering with product management, engineering and project management teams to achieve key customer development milestones.
- Maintain accurate program pipeline value and production start dates alongside sales and commercial product teams.
- Align with NPI teams and project management to deliver production capacity plans, ramp up schedules and raw material readiness to the customer.
- Manage high visibility escalations about execution and risk mitigation with BU and operations leadership.
- Apply sufficient technical understanding to support real-time customer discussions and build trust with customers.
- Create and communicate executive summaries to leadership as required.
Critical Success Factors
- Strong customer-facing presence and communication skills.
- Proactive ownership and ability to manage high visibility escalations.
- Ability to lead internal alignment meetings with cross- functional teams globally.
- Effective follow-up and action-item management.
- Capability to influence stakeholders without direct authority.
Who You Are (Basic Qualifications)
- Bachelor’s degree in a business or technical discipline such as engineering
- 5+ years’ sales or product management experience or 5+ years’ program or project management experience2
- Experience work with global teams internally and externally
- Ability to travel around 25% of the time
What Will Put You Ahead
- Experience in high power connectors, cables, and related products
- Background in integrated solutions, engineering, or product programs
- Current or previous experience working datacenter market or familiarity with Hyperscale customers and ecosystem. PMP Certification
We are unable to offer visa sponsorship for this role.
For this role, we anticipate paying $ 160,000 - $220,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).