J-1 Spa Receptionist Intern/Trainee

Location: Kohler, WI This is a seasonal 12-month Intern/Trainee program for the 2027 season, working weekdays and weekends. Shifts vary between 6:00 a.m. and 9:30 p.m.. Opportunity The Spa Receptionist Intern/Trainee program offers a unique opportunity to gain exposure to multiple areas of spa operations while developing guest service, leadership, and hospitality management skills.

Participants will begin their training at the Spa Front Desk and rotate through several departments, including Spa Attendant, Spa Café Server, and Spa Coordinator functions, gaining a well-rounded understanding of how a Forbes Five-Star spa operation delivers exceptional guest experiences. This program is designed for participants who are either currently enrolled in post-secondary education outside the United States (Interns) or who have completed their education and/or have relevant professional experience (Trainees). The program focuses on structured training, professional development, and cultural exchange while providing hands-on experience in luxury hospitality environments.

As a member of the Kohler Waters Spa team, you will learn how guest service, operations, scheduling, retail, food and beverage, and leadership teams work together to create memorable experiences for guests. Through hands-on training, shadowing opportunities, and progressive responsibility, participants will build the knowledge and skills needed for future hospitality leadership roles. The Spa Receptionist is an integral part of the Spa team whose main objective is to ensure guests have a smooth arrival, departure, and overall relaxing experience while visiting the spa.

In this training program, participants will develop expertise in front desk operations while gaining exposure to multiple spa departments and leadership functions. Throughout the program, participants will: Welcome guests and create a warm, professional, and luxury spa experience Schedule, modify, and manage spa reservations and guest itineraries Learn and utilize ResortSuite and other guest management systems Assist guests with spa services, treatments, amenities, and retail recommendations Process payments, memberships, packages, gift cards, and billing transactions Support retail sales, merchandising, and product knowledge initiatives Coordinate guest experiences with spa technicians, attendants, café staff, and leadership teams Learn service recovery techniques and how to professionally resolve guest concerns Rotate through Spa Attendant responsibilities to learn facility operations, guest flow, cleanliness standards, and service delivery Gain experience supporting Spa Café operations, including guest engagement and wellness-focused food and beverage service Shadow Spa Coordinators and leadership team members to learn scheduling, staffing, operational decision-making, guest flow management, and event coordination Participate in cross-department collaboration and communication to better understand luxury spa operations Develop leadership, communication, and problem-solving skills through structured training and mentorship opportunities Support the cleanliness and maintenance of Kohler Waters Spa facilities, amenities, and guest areas The program combines classroom-style learning, shadowing, hands-on training, operational projects, and leadership exposure to provide a comprehensive understanding of spa operations and hospitality management.