Systems Application & Communications Coordinator

Location: Kohler, WI Opportunity The Systems Application Communications Coordinator provides administrative and systems support to the Kohler Hospitality Food Beverage division by coordinating communications, maintaining business applications, organizing operational information, and supporting established workflows. The role strengthens alignment across outlets through accurate data entry, timely reporting, documentation, scheduling support, and consistent follow-through on revenue, training, safety, and compliance priorities. Serving as a key link between field operations and leadership, this position translates information into clear communication, reliable reporting, timely follow-through, and continuous process improvement. Key Responsibilities Operational Communication Coordination

• Compile, format, and distribute weekly Food Beverage communications, including weekend operational summaries, event updates, and other time-sensitive information.
• Prepare and maintain leadership communication materials that clearly capture priorities, decisions, action items, owners, and follow-up requirements.
• Attend and document key operational meetings, including DESIGN, BEO, and resume meetings; track attendance, decisions, and required follow-up.
• Coordinate bimonthly REO meetings and support alignment of restaurant buyout calendars across the portfolio.
• Maintain accurate, current hours of operation for all Food Beverage outlets across internal and guest-facing channels. Systems Data Management
• Administer and support Food Beverage systems, including InfoGenesis and EATEC, to ensure accurate menu programming, pricing, data integrity, and system functionality.
• Maintain sales and labor forecasting tools to support business planning, scheduling, and operational decision-making.
• Analyze reservation data to identify revenue opportunities related to pacing, demand patterns, seating inventory, and capacity utilization.
• Support leadership in identifying TRevPAR growth opportunities by monitoring reservation availability, seating configurations, and service pacing in ResDiary or future reservation platforms and completing approved adjustments that help increase sales and improve outlet productivity.
• Support menu-engineering initiatives through accurate data organization, reporting, analysis, and system updates. Financial Administrative Support
• Provide direct administrative and coordination support to the Senior Director of Food Beverage, including preparation of communications, meeting materials, reports, scheduling support, follow-up items, and special projects.
• Coordinate administrative workflows, including TAC deposit tracking, Stripe refund processing, and invoice support.
• Coordinate procurement of cash recycler supplies, office materials, and other routine operational needs.
• Maintain and distribute the monthly buyout calendar to provide clear visibility for leadership and operational teams. Menu, Programming Event Support
• Coordinate menu updates and implementation in accordance with the established menu-change process.
• Coordinate live entertainment programming across Kohler Hospitality locations.
• Provide administrative support for Food Wine events, including contracting, documentation, scheduling, and execution readiness.
• Support leadership with event logistics and program execution to help deliver seamless guest experiences. Training, Documentation Culture Initiatives
• Develop, organize, and maintain training resources, including standard operating procedures, reference materials, and training videos.
• Coordinate ongoing learning initiatives, including Training Tuesday and Wine Wednesday programs.
• Coordinate the rollout and tracking of approved food safety and allergen-awareness coursework beginning in Q4 2026 and continuing through 2027 to strengthen employee knowledge, certification completion, and operational readiness across Food Beverage.
• Administer the Kitchen IQ safety-tracking system, maintaining training records, compliance documentation, completion status, and follow-up reporting for leadership.
• Support team recognition programs, including Manager of the Quarter and milestone celebrations.
• Contribute to culture-building programs and special initiatives across the Food Beverage division. Operational Analytics Strategic Support
• Conduct competitive pricing analysis for Woodlake Market and other outlets, identifying strategic pricing opportunities and supporting a defined mix of 25-50 traffic-driving items to increase store visits and overall basket size.
• Own licensing and regulatory compliance across Kohler Hospitality properties, including liquor, tobacco, and retail permitting requirements.
• Partner on cross-functional initiatives that improve efficiency, guest experience, revenue performance, and profitability across the Food Beverage portfolio.