Supervisor, Swilcan Loft

About Us At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories. Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also superb discounts in our restaurants, shops, spa and room rates.

Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability About the Role Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant. Swilcan Loft is a 74-cover restaurant with floor-to-ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge - from which Swilcan Loft takes its name.

The successful candidate will support our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests. Your responsibilities will include: Delivering exceptional customer service to all guests in line with AA 5 five red star standards Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.

Ensure the cleanliness of the outlet and still room areas before, during and after service and are in accordance with the hotel’s standards of practice. Maintain guest history, ensuring this information is passed on to all team members where necessary. Have a full understanding of the composition of all dishes on menu, as per specifications.

Ensure stock and linen levels always meet business requirements - highlighting any concerns where appropriate. Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards. Be present at regular departmental training sessions, pre-service meetings and operational meetings.

Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures