MANAGER/DEPUTY MANAGER - CSE (CENTRAL)

What will you be doing?

Responsibilities and key activities

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases

• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings

• Participates in customer meetings and answers customers’ technical questions when needed

• Selects the correct product platform on which to make the offering

• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

Solution planning - Costing:

• Responsible for correct APF solution costings

• Involves CSE Engineer, Product to understand the costing for corporate and local materials

• Involves CSE Ene tgineer, System to understand the costing for integrations

• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution

Solution planning - Specs:

• Coordinates specification creation

• Performs initial and revised non-standard energy calculations

• Performs traffic analyses

• Accountable for technical survey

• Accountable for the technical content of the order between MS 0b and MS 2z
• Solution planning - Availability and lead times
  • Coordinates solution lead times from Supply Line and local sourcing
• Solution planning - Installability
  • Ensures that the proposed solution can be installed
  • Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases
• Solution planning - Maintainability
  • Ensures that the proposed solution fulfils the customer’s product lifecycle needs
  • Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
• Solution planning - Compliance
  • Ensures that the proposed solution fulfils local codes, regulations and safety requirements
  • Ensures alignment with environmental regulations
  • Ensures that the planned solution complies with KONE engineering policy
• Key tasks in the KONE Sales process
  • Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)
  • Executes activities for a holistic solution plan
  • Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project
  • Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting
• Key tasks in the KONE Delivery process
  • Accountable for layout creation
  • Analyses change requirements, and makes proposals for the new solution plan
  • Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process
  • Proposes change order (variations and addworks) sales opportunities to the Project Manager
  • Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors

Performance measures

• Customer satisfaction (sales transactional survey after orders are booked)

• Specs setter: Portion of KONE customer specs (%, based on CRM data)

• Error-free deliveries - % of deliveries without engineering issues based on select Quality Feedback Cause Codes

• P2Mid-cal and P2P accuracy

• Full chain tender response time (FL-SL-KTI)

• Time from order booking to the customer’s approval of the final drawings

• Time from the customer’s approval of the final drawings to the order

• Reduction in the amount of quality feedback and CAT 2 feedback issues.

Competence profile

A. Behavioral competences

Customer focus (KONE General competences): Is curious about the customer’s business and willing to understand their challenges. Takes a customer’s perspective and is prepared to engage with their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Thrives to exceed customer’s expectations.

Innovation and creativity (KONE General competences): Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.

Analysis and problem-solving (KONE General competences): Distinguishes between important information and irrelevant or minor details. Analyses information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

Collaborating (KONE General competences): Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, and closes deals or discussions with clear understanding of agreement.

Impact and influencing (KONE Leadership competences): Communicates with confidence and clarity, identifies and breaks down barriers to open communication. Considers and builds on others’ ideas.

Results focus (KONE General competences): Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

Quality (KONE General competences): Sets high-quality standards for their personal output. Encourages others to meet high-quality standards of work. Checks own output or that of others to ensure that quality standards are met. Consistently delivers high-quality work. Maintains a focus on quality even when under pressure.

Detail focus (KONE General competences): Self-checks own work carefully. Analyses information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.

Are you the one?

• Minimum 8-10 years of relevant engineering experience in the elevator business

• Working level of English

• IT literacy

• Good communications skills

• KONE products and offering sales strategy

• Technical understanding of KONE offerings

• KONE-specific knowledge already obtained (see 4.4 KONE-Specific issues - always need to be trained)

Professional requirements

• Holistic understanding of different building types and customer segments

• Good solution and value-selling skills

• Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications

• Understanding of new construction and building modernisation processes in the industry and at KONE

• Excellent technical knowledge of KONE current and future solutions (e.g. Advanced People Flow APF solutions)

• Good knowledge of KONE solution-related codes and standards

• Good knowledge of environmental and sustainability requirements and norms

• Good engineering tool skills e.g. CAD and BIM skills

• Basic knowledge of competitors’ technical solutions

• VB Specific knowledge: Conducting site surveys, existing building modernisation/installation methods

• Good understanding of all the required elements for solution total costing

• Understanding of KONE quality management procedures

• Good virtual collaboration skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html