Service Technician

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Job Purpose

Perform preventive maintenance, inspections, corrective maintenance, retrofits, crane installation or commissioning. The activities that required by law to be conducted by competent persons would be done by qualified electrician and/or Lifting Machinery Inspectors (LMI).

Main Responsibilities:

• Perform inspections, maintenance and repairs on cranes and hoists at varied customer locations, as directed.
• Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.
• Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs.
• Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation.
• Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance.
• Generate sales leads during service calls and report to service office, following established guidelines.
• Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.
• Maintain regular communication with the service office and Planner, in accordance with established practices.
• Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.
• Follow all established safety rules and procedures, including those established by the customer.
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
• Participate in programs and assessments to improve health and safety in the workplace.
• Execute all functions in line with the applicable delegation of authority.
• Perform other duties as assigned.

Qualifications

Key Job Requirements

Qualification/Education:

• Grade 12 (NQF level 4).
• Electrical trade, where required.
• Accreditation as Inspector (LMI), where required.

Skills & Knowledge:

• 5 years field service experience.
• Working technical knowledge of cranes.
• Fully equipped with SHEQ knowledge and understanding of its legislation.
• Excellent level of computer literacy on complete Microsoft Office.

Behavioural Competencies:

• Behaves according to highest ethical standards.
• Thinks in terms of profit and loss.
• Anticipates and responds to the needs of customers.
• Takes responsibility and drives performance.
• Makes timely, well informed, effective decisions.
• Builds respect and cooperation and manages conflicts constructively.
• Models effective two-way communication, including feedback.
• Strives for continuous learning and self-development.

Additional Information

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.