Customer Success Manager -Delhi

This is a remote position. Serve as the main point of contact in all matters related to client concerns and needs  Build and strengthen client relationships to achieve long-term partnerships  A quick learner for developing a thorough understanding of product features and offerings.  Manage the technical implementation of new products and integrations with large organizations.  Identify key technical strategies to unlock business value for clients by partnering with customers.  Be the internal advocate and voice of the client in the organization due to periodic engagements with customers.  Onboard customers and set them up to use the product.  Provide training related to the product and its new features to customers.  Educate customers about new use cases that are getting supported by the product.  Analyze customer feedback on product features and new releases.
Requirements  3-5 years of experience delivering technical solutions in a consultative role at a SaaS company; familiar with matrixed project teams.  Working technical knowledge of industry-standard practices for implementing API, and SSO authentication.  A background in L&D with prior experience with LMS, or any SaaS product implementation is a plus.  Excellent written and verbal communication skills.  Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements.  Should be a quick learner.  Should have problem-solving skills in the technical and interpersonal areas.  Able to collaborate with different stakeholders, customers, and internal teams to achieve the set goals.  Excellent customer engagement and management skills  Quick to adapt to new customer requirements, new features / enhancements, and product directions.  Should be proficient in MS Office  Should have good presentation skills
Benefits Having a ‘Customer First’ mindset and driving internal and external customer success, including the success of partners, through a steadily fast-paced, innovation-driven and creative environment.  Driving the success of KPOINT and our customers with a strong founder’s mindset.  Staying in tune with the hyper dynamic changes of the real world.  Going over and above to add magic to our commitments by bringing out the best version of self, everyone and everything around.  We believe in compassionate leadership and promote empathy-driven people management at KPOINT. We lead with our focus on fostering collaboration, positivity, innovation, creativity and fun.  Being a strong KPOINT brand ambassador, always representing our strong focus on customer centricity, our people and our capabilities.

Originally posted on Himalayas