Head of Engineering - Billing

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Where you'll fit in

You’ll be responsible for leading the Billing team within Kraken Customer.

A part of the larger Financials product group that deals with the journey of money through Kraken, the Billing team builds out the heart of Kraken’s offering, owning systems that deal with calculating how much customers owe, orchestrating the billing flow, and sending customers their bills.

As Head of Engineering you’ll be responsible for ensuring we’re working on the highest impact projects and that the engineering team has everything they need to get the job done.

What you’ll own

• Lead an engineering team of roughly 40 engineers across 4 squads located around the globe with almost complete independence.
• Directly manage 4+ leads and build an impeccably strong leadership layer below you.
• Optimise ways of working and drive high performance, optimising for efficiency, velocity, and team happiness.
• Build strong relationships with other leaders within and around Financials to facilitate strong collaboration.
• Capacity planning, hiring planning, and interviewing so that we’re consistently raising the bar and bringing on the right people.
• Roll out global strategic objectives within the team, supporting the team through change, building trust, and managing expectations.
• Work closely with the Head of Engineering community and Senior Management to define global strategic direction and objectives, advocating on behalf of the team and their needs.
• Drive operational excellence, reducing incidents in production and time to mitigation through quality and ownership.
• Become an expert in the Billing products and drive the team to build an accurate, reliable, cohesive product.

What you bring to the party

We are seeking an experienced leader who has successfully led other engineering leaders at scale - this is not a first-time leader-of-leaders opportunity. You won't be hands-on coding for this role; instead, you will bring deep systems thinking, a strong understanding of software architecture, and the ability to quickly develop a comprehensive understanding of complex technical environments.

• Proven experience leading large high-performance teams and driving engineering excellence.
• Proven experience of developing strong leaders and positively impacting teams through them.
• Strong communication skills in English.
• The ability to operate largely independently and make decisions that are in the best interests of Kraken.
• A strong sense of delivery and product - how to balance speed, quality, and competing priorities to hit deadlines while building out a solid cohesive product that will serve us in the future.