Network Resident Engineer

Job Description:

• Provide onsite operational support for enterprise network infrastructure.
• Will be responsible for delivering Level 1 and Level 2 support, ensuring the availability, stability, and performance of LAN/WAN environments while supporting daily network operations, troubleshooting, and change implementation.
• The role requires hands-on experience with routing and switching technologies, network monitoring, incident management, and collaboration with Level 3 teams and OEM vendors to maintain a secure and resilient network environment.

Key Responsibilities:

Operational Support:

• Provide L1 and L2 support for enterprise network infrastructure.
• Handle incidents, service requests, and operational issues within agreed service levels.
• Perform troubleshooting and root cause analysis of network connectivity and performance issues.
• Escalate complex issues to L3 support teams and OEM vendors as required.
• Monitor network performance, availability, and utilization to ensure operational stability.

Network Administration:

• Support and administer:

- LAN and WAN infrastructure
- Cisc- Catalyst switching environments
- Aruba networking solutions
- Routing and switching technologies
- VPN connectivity services

• Perform network configuration, provisioning, and maintenance activities.
• Support network expansion, relocation, and optimization projects.
• Maintain network device inventory and configuration documentation.

Monitoring & Troubleshooting:

• Monitor network infrastructure using enterprise monitoring tools.
• Troubleshoot network issues related to:

- Routing and switching

- VLANs and network segmentation

- VPN connectivity

- Interface and link failures

- Network performance degradation

• Coordinate with telecom providers, OEMs, and internal teams for issue resolution.

Change & Compliance Management:

• Implement approved network changes following established change management processes.
• Support firmware upgrades, patching, and maintenance of network devices.
• Ensure adherence t- security standards and operational policies.
• Participate in vulnerability remediation and compliance activities.

Documentation & Service Management:

• Follow ITIL-based Incident, Problem, Change, and Request Fulfilment processes.
• Maintain and update SOPs, network diagrams, technical documents, and operational runbooks.
• Provide regular operational updates and service reports.
• Participate in service reviews and continuous improvement initiative.

Requirements:

• Diploma or Bachelor's Degree in Information Technology, Computer Science,
• Network Engineering, Telecommunications, or a related discipline.
• 4 t- 6 years of relevant hands-on experience supporting enterprise network environments.
• Experience providing L1 and L2 operational support in production environments.
• Strong troubleshooting and analytical skills with a customer-focused mindset.

Required Technical Skills:

• Network Infrastructure:

- LAN/WAN Technologies

- TCP/IP Networking

- Routing and Switching

- VLAN Configuration and Management

- Network Performance Monitoring

- Network Troubleshooting

• Network Platforms:

- Cisc- Catalyst Switches

- Aruba Network Solutions

- VPN Technologies

- Basic Firewall Administration and Troubleshooting

• Service Management:

- Incident Management

- Service Request Fulfilment

- Change Management

- Escalation Management

- Technical Documentation and Knowledge Management

Preferred Certifications:

• Cisc- Certified Network Associate (CCNA)
• Cisc- Certified Network Professional (CCNP) Enterprise
• Aruba Certified Network Technician (ACNT)
• Aruba Certified Switching Associate (ACSA)
• ITIL Foundation Certification

Key Competencies:

• Strong customer-facing and communication skills.
• Good understanding of ITIL processes and service delivery practices.
• Experience maintaining operational documentation, SOPs, runbooks, and network diagrams.
• Strong analytical and troubleshooting capabilities.
• Ability t- work independently in an onsite resident engineer capacity.
• Effective stakeholder, vendor, and team collaboration skills.
• Proactive approach t- operational excellence and continuous service improvement.

Experience Requirement:

• 4 - 6 years of hands-on experience supporting enterprise network infrastructure.
• Experience handling incidents, service requests, troubleshooting, and change implementation.
• Familiarity with Cisc- and Aruba networking environments in medium t- large enterprise organizations.
• Experience coordinating with OEM vendors and escalation teams for advanced issue resolution.

Skills

TCP/IP, Monitor Network Performance, ITIL Process, Change Management, Cisco Routing & Switching, Compliance Management, Network Monitoring, Documentation, Escalation Management, Knowledge Management, Root Cause Analysis, Aruba Wireless, Virtual Local Area Network (VLAN), Network Troubleshooting, Networking, Updating of firmware, LAN/WAN management, VPN, Firewall Management, Liaising With Vendors