Product Manager – E-Ticketing
First seen by Alion on Nov 9, 2026.
Location: Lilongwe, Malawi
Employment Type: Full-time
Application Deadline: 11 November 2026
Kwenda is a multi-award-winning Malawian travel technology (TravelTech) and e-ticketing startup on a mission to simplify how people discover, book and access travel services and experiences.
As Kwenda continues expanding its digital products and services, the company is inviting applications from experienced, commercially minded and proactive individuals to join its growing team.
ABOUT THE ROLEThe Product Manager – E-Ticketing will be responsible for managing, developing and growing Kwenda’s e-ticketing products across different sectors, including events, football, buses, memberships and other opportunities for digital ticketing.
The role combines product management, partnership development and sales, with a focus on identifying market opportunities, building strategic partnerships, driving ticket sales and growing revenue.
The successful candidate should have a strong understanding of digital products, e-commerce and digital sales, with the ability to turn market opportunities into practical solutions and commercially successful products.
KEY RESPONSIBILITIES1. Product Strategy and Development
- Develop and implement strategies for Kwenda’s e-ticketing products.
- Identify opportunities for new features and services.
- Oversee product improvements based on customer needs and market demand.
2. Sales and Revenue Growth
- Drive sales across Kwenda’s e-ticketing products.
- Identify and pursue new business opportunities.
- Acquire new business clients and develop strategies to grow revenue and market reach.
3. Partner and Stakeholder Management
- Identify, negotiate and maintain relationships with businesses, transport operators, football clubs, government, banks, MNOs, event organisers and other relevant partners.
- Expand the range of services available through Kwenda.
4. User Experience and Product Performance
- Monitor the customer purchasing journey.
- Track sales and product performance.
- Gather customer feedback and use insights to improve usability, customer satisfaction and commercial results.
5. Cross-functional Collaboration and Market Development
- Work closely with the Development, Marketing, Sales and Finance teams to support product delivery, marketing campaigns and sales initiatives.
- Monitor market trends and competitor activities to identify opportunities for growth and innovation.
- A diploma or bachelor’s degree in Business Management, Business Administration, Sales and Marketing, Marketing, Information Technology, Computer Science, Product Management or a related field.
- At least three years of relevant experience in product management, sales, business development, e-commerce, digital platforms or technology.
- A strong understanding of digital products, online transactions, e-commerce platforms or electronic ticketing systems.
- Demonstrated ability to generate sales, develop business relationships, identify market opportunities and grow revenue.
- Strong analytical skills, with the ability to interpret sales and product performance data to inform decisions.
- Excellent communication, negotiation, planning and stakeholder management skills.
- Strong organisational and problem-solving abilities, with the capacity to manage multiple priorities in a fast-paced environment.
- Experience working with an e-ticketing platform, digital sales, online booking system, transport or travel company, event management business or travel technology company.
- Experience collaborating with software developers on product enhancements, feature development and testing.
- Experience managing digital products from concept to launch and scaling them to increase sales and revenue.
Interested candidates should submit their CV and cover letter via email to:
Email: [email protected]
Email Subject: Application for Product Manager Eticketing – Kwenda
Application Deadline: 11 November 2026.
Only shortlisted candidates will be contacted.