DR Delivery Manager
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Your Role
Join our team as a Delivery Manager and embark on an exciting professional journey that goes beyond just delivering services. In this role, you will be accountable for the overall leadership, governance, and delivery of Data Protection, Disaster Recovery (DR), Backup & Recovery, and Cybersecurity Services for a major enterprise environment. As a crucial member of our organization, you will forge powerful and enduring business-to-business relationships with our customers, acting as a trusted advisor to senior executives and guiding cross-functional teams to ensure mission-critical systems remain resilient, secure, and continuously available.
In this role, you won't simply be a passive participant; you'll be at the forefront, leading the enterprise Disaster Recovery and resiliency program. You will oversee operational readiness, recovery testing, and remediation plans, and serve as the primary leadership authority during major incidents, critical recovery events, and high-pressure situations. By partnering closely with architecture, engineering, cybersecurity, and operations teams, you will champion automation, modernize existing capabilities, and steer transformation initiatives that enhance our customer's cyber resilience posture.
Moreover, your impact extends beyond day-to-day operational execution. As a Delivery Manager, you will be entrusted with customer governance and the financial stewardship of multi-million-dollar contractual commitments. You will establish and direct executive governance forums, manage budgets and resource forecasts, protect recurring revenue streams, and ensure contractual commitments, service levels, and regulatory requirements are consistently met or exceeded.
At Kyndryl, we foster an environment of innovation, collaboration, and growth. As a Delivery Manager, you will lead and mentor a dynamic, geographically distributed team of technical specialists across infrastructure, storage, backup, and cyber recovery disciplines. You will have access to cutting-edge resources, comprehensive support, and professional development opportunities that enable you to continuously expand your technical and leadership acumen.
If you're ready to embrace a role that challenges you intellectually and empowers you to make a meaningful impact on the stability and security of enterprise infrastructure, join us as a Delivery Manager and become an integral part of Kyndryl's journey.
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Manager at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.
Key Responsibilities
- Provide overall leadership and governance for Data Protection, Disaster Recovery, Backup & Recovery, and Cybersecurity Services.
- Lead the Disaster Recovery and resiliency program, including operational readiness, DR planning, testing/exercises, recovery capabilities, remediation, and executive governance.
- Oversee day-to-day service delivery and ensure performance against contractual commitments, SLAs, security requirements, compliance obligations, and customer expectations.
- Establish strong governance with customer leadership, including executive reviews, service performance, risks, issues, priorities, and improvement plans.
- Serve as the primary leadership point of contact for major incidents, escalations, service risks, and critical recovery events.
- Lead cross-functional technical and delivery teams across storage, backup, recovery, infrastructure, security, resiliency, and related service areas.
- Develop and manage budgets, forecasts, resource plans, utilization, and overall financial performance.
- Identify operational and delivery risks and ensure appropriate mitigation, ownership, and executive visibility.
- Drive continuous service improvement, including problem management, process improvement, automation, standardization, and operational efficiency.
- Lead strategic projects and transformation initiatives that improve resilience, recoverability, cybersecurity posture, and service quality.
- Partner with architecture, engineering, operations, security, and customer teams to introduce new capabilities and modernize existing services.
- Identify opportunities for automation, innovation, and new service capabilities that improve customer outcomes and business value.
- Develop strong relationships with customer executives and key stakeholders and act as a trusted advisor on resiliency, recovery, and service-delivery strategy.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccinationto align with their respective COVID-19 vaccinationpolicies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Required Experience & Skills
Strong experience leading large-scale infrastructure or managed-services delivery in a complex enterprise environment.
Direct Disaster Recovery and resiliency experience, including DR planning, testing, recovery execution, governance, and continuous improvement.
Experience with Data Protection, Backup & Recovery, storage, and infrastructure technologies.
Working knowledge of cybersecurity operations, security controls, risk management, and regulatory/compliance requirements.
Demonstrated experience managing customer relationships and executive-level governance.
Strong program and project management capabilities with experience managing multiple concurrent initiatives.
Experience managing financial performance, budgets, resource planning, and service-delivery commitments.
Strong understanding of ITIL/service management disciplines, including incident, problem, change, and service-level management.
Ability to lead geographically distributed, cross-functional technical teams.
Strong communication, executive presentation, negotiation, and stakeholder-management skills.
Proven ability to operate effectively during major incidents and high-pressure recovery situations.
Preferred Qualifications
Experience supporting a large healthcare or highly regulated enterprise environment.
Experience with enterprise DR, cyber recovery, backup and storage platforms.
Experience driving automation, operational transformation, and continuous improvement.
Relevant certifications in areas such as PMP, ITIL, Disaster Recovery/Business Continuity, cybersecurity, cloud, or infrastructure technologies.
The compensation range for the position in the U.S. is -
$156,360 to $296,880based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience.For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area):$187,560 to $356,280
California (All Other):$171,960 to $326,520
Colorado:$156,360 to $296,880
Massachusetts$156,360 to $326,520
New York City:$187,560 to $356,280
Washington:$171,960 to $326,520
Washington DC:$171,960 to $326,520
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programsgive you access to the best learning in the industry to receive certifications, including Microsoft,Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.