Salesforce Commerce Cloud (SFCC) Specialist – AMS

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The SFCC Specialist actively participates in documentation, technical and functional testing (SIT/UAT), release support, change validation, and post-deployment stabilization, while also contributing to continuous improvement initiatives and ensuring the platform operates according to corporate standards, Salesforce best practices, and governance models.

This role requires strong technical judgment, a deep understanding of eCommerce platforms, structured analytical skills, and clear communication with all involved stakeholders to enable effective diagnostics, issue resolution, and informed decision-making.

1. Incident and Request Management in the AMS Environment

• Analyze, diagnose, and resolve technical and functional incidents related to Salesforce Commerce Cloud (B2C), ensuring site stability and availability.

• Address business requests related to eCommerce functionality, assessing impact and proposing solutions aligned with the operational model.

• Review application logs, identify errors, and apply fixes or coordinate their resolution.

• Verify proper operation of integrations with payment gateways, inventory systems, order management systems, and customer data platforms.

• Manage tickets according to priority, impact, and response time standards defined by the AMS service.

2. Technical Analysis and eCommerce Process Validation

• Review and validate the technical performance of the SFCC platform, ensuring correct execution of browsing, purchasing, and post-sales processes.

• Analyze end-to-end digital customer journeys.

• Validate configurations, business rules, and custom components within Salesforce Commerce Cloud.

• Identify root causes of failures related to the platform, integrations, or front-end and back-end components.

• Document findings, implemented solutions, and technical recommendations, ensuring operational traceability.

3. Technical Coordination within the SFCC Ecosystem

• Collaborate with front-end and back-end development teams to manage fixes, adjustments, and enhancements.

• Coordinate with integrators, architects, and infrastructure teams when technical interdependencies exist.

• Follow up on actions derived from technical analysis until proper implementation is confirmed.

• Ensure alignment between digital business requirements and SFCC platform capabilities.

4. Development, Configuration, and Integrations

• Configure and customize Salesforce Commerce Cloud using tools such as:

  • Business Manager

  • Script Editor

  • OCAPI (Open Commerce API)

• Develop and support front-end and back-end components of the platform.

• Implement and validate integrations with:

  • Payment gateways

  • Inventory management systems

  • Order management and customer data systems

• Ensure proper integration of HTML, CSS, and JavaScript within the eCommerce platform.

5. Testing, Change, and Release Support

• Participate in technical and functional testing (SIT/UAT) for new features, fixes, and enhancements.

• Validate deliverables prior to deployment into production.

• Oversee and validate the application of platform updates, patches, and bug fixes in collaboration with relevant teams.

• Provide support during post-release stabilization, monitoring performance, logs, and overall site behavior.

6. Documentation and Continuous Improvement

• Maintain up-to-date technical documentation related to:

  • Troubleshooting procedures

  • Incident management

  • System configurations

• Identify opportunities for improvement in performance, stability, security, and user experience.

• Propose continuous optimization initiatives within the AMS service.

Your Future at Kyndryl

As a Salesforce Commerce Cloud (SFCC) Specialist - AMS at Kyndryl, you will be part of our Application Management Services teams, working closely with SFCC specialists, AMS engineers, architects, and cross-functional technical subject matter experts. In this role, you will support the ongoing performance, stability, and monitoring of Salesforce Commerce Cloud platforms powering enterprise and consumer-facing digital commerce experiences. Whether you want to deepen your expertise in SFCC operations and managed services or grow into broader application support and service optimization roles, Kyndryl offers the opportunity to work with global clients and complex environments while building a long-term career at the heart of managed services excellence.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Experience

• Salesforce Commerce Cloud (B2C)

  • Administration, configuration, and customization

  • SFCC architecture and best practices

• SFCC Tools

  • Business Manager

  • Script Editor

  • OCAPI (Open Commerce API)

• eCommerce Integrations

  • Payment gateways

  • Inventory management

  • Order management and customer data systems

• Web Development

  • HTML

  • CSS

  • JavaScript

• Front-end and back-end development related to SFCC

• Technical analysis

  • Log review

  • Error identification and resolution

• Support tools

  • Jira, ServiceNow, or similar

• Collaboration tools

  • Office, Teams, and other corporate platforms

Soft Skills

• Advanced problem-solving and analytical skills.

• Strong attention to detail.

• Clear communication with technical and business teams.

• Results-driven and customer-experience-focused mindset.

• Collaborative and cross-functional teamwork.

• Effective time management and ability to handle multiple incidents.

Preferred experience

• Experience in AMS or production support environments.

• Experience in the retail and/or fashion industry.

• Participation in eCommerce platform implementations, upgrades, or stabilization initiatives.

• Strong focus on continuous improvement and self-management.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.