Senior Technical Consultant – Shift Lead
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
To achieve this, you will lead on-shift technical delivery for Power Platform tenant-to-tenant migrations, ensuring runbook adherence and stable throughput. You will enforce governance and readiness controls, including solution packaging standards, dependency checks, environment strategy, and identity/connection mapping pre-reqs. You will coordinate execution steps for tenant-to-tenant moves (where applicable) and ensure pre/post actions are completed, such as export/import, re-auth connections, enabling flows, and updating endpoints. Additionally, you will own defect triage for broken connections, missing references, permissions/roles, environment settings mismatches, and selectively unsupported components, and drive closure. You will coordinate with Entra Apps/Identity disciplines to ensure authentication, app registrations, and connector identity prerequisites are in place for successful cutover. Furthermore, you will produce shift-level status and evidence packs, including migration logs, run results, exception register, and sign-off artefacts. You will own the shift backlog in the ticketing system, prioritizing work to align with the cutover schedule and downstream dependencies. Finally, you will ensure robust shift handovers with actionable detail and no loss of continuity across the three-shift model, improve runbooks continuously to incorporate learnings, reduce rework, and standardize fixes into repeatable operational steps, and escalate product/tool issues with full diagnostic evidence and clear impact statements.
Who You Are
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience:
Delivered at least one production tenant-to-tenant Power Platform migration in a lead/Sr SME capacity, within an enterprise governance context.
Strong hands-on expertise in Power Platform administration: environments, Dataverse awareness, solution lifecycle, security roles and operational control.
Strong experience with migration mechanics: exporting/importing solutions/apps, moving flows into solutions where required, managing connection references and post-migration reconfiguration.
Ability to manage runbook-driven execution in a high-volume delivery model with quality gates and evidence capture.
Strong troubleshooting capability across Power Apps/Power Automate failures arising from identity/connectors/permissions/environment configuration.
Comfortable leading delivery within a 24x7 three-shift factory model, including formal handovers and shift reporting.
Preferred Technical and Professional Experience:
Experience with ALM patterns: source control, pipelines, deployment best practices, environment strategies.
Relevant Microsoft certifications (examples: PL-200, PL-400, PL-600) or equivalent experience.
Exposure to integration patterns (APIs, Azure functions, service principals) and the impact of tenant change on those dependencies.
Familiarity with third-party tooling that supports Power Platform migration and validation when used in enterprise programmes.
Experience migrating Power Pages / Copilot Studio components where in scope.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.