Payroll Support Consultant

Labournet is a proudly South African company with over 30 years of innovation in payroll, HR, and employment legislative compliance. We are driven by our mission to change the world of work by simplifying compliance, empowering people, and delivering technology-driven solutions. Our people are the key to this mission, and we invest in them to grow, innovate, and make an impact.

We are currently looking for a Payroll Support Consultant to assist clients in implementing efficiencies in their payroll processes, providing support for day-to-day payroll related queries and maintaining a solid relationship with clients.

You are responsible for Inclusive of, but not limited to:

Client Resolution:

• Understand client system setup and configuration.
• Resolve client queries on products and software, providing effective solutions within SLA.
• Troubleshoot issues in a centralized environment.
• Maintain communication with clients, updating details, and managing incidents.
• Build and maintain professional relationships with key client individuals, supporting actions and junior support consultants when necessary.

Development and Competence:

• Stay updated on system functionality and legislative changes through self-development.
• Keep informed about People Best Practices and legislation.
• Develop competency and skills of the team through learning sessions and knowledge transfer.
• Contribute to internal training efforts and serve as a mentor for other support consultants.
• Ensure alignment with career path requirements.

Product Quality:

• Efficiently book client appointments and obligations, recording interactions accurately and timely.
• Close appointments accurately based on client satisfaction.
• Adhere to SDLC sign-off processes and SLAs, supporting the LabourNet Group product offerings.
• Confirm and ensure correct billing within the client journey if applicable.
• Maintain product quality standards and actively identify and implement process improvements within the support team.

You'll need a customer-first mindset and the following skills to succeed in this role:

Qualifications:

• Tertiary Qualification within payroll, tax, software implementation and consultation within the HRIS environment is required.

Experience Required:

• Any experience within the payroll software support channel will be advantageous.
• 2 years’ experience within a payroll software environment, understanding payroll-related software and legislation.
• 1 year + experience within a payroll support environment would be advantageous.
• 1-2 years’ experience within payroll implementation/configuration would be advantageous.

Salary: R17 850 CTC per month  
Benefits: As part of the Labournet team, you'll enjoy benefits to support your well-being and career growth. These include a wellness programme that covers up to 8 family members or friends, partner discounts, structured career paths, accredited training, study assistance, retirement and group risk benefits, hybrid work options for applicable roles, as well as a suit-up and vehicle branding allowance where relevant.
 

Take the next step in your career with Labournet - where people are empowered, purpose drives everything we do, and our platform enables real impact. If you're ready to grow, innovate, and help shape the future of work in South Africa, we'd love to welcome you to the team.

LabourNet

Tokazi Nkushubana
24 Sturdee Avenue, Rosebank
2196 Johannesburg
http://www.labournet.com