HR Manager

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

What you can expect

• You manage employee relations, including investigations, grievances, disciplinary matters and appeals
• You oversee absence, family leave and UK employment law compliance, including HR policies, right-to-work checks and harassment prevention
• You standardise HR processes across stores, covering onboarding, probation and performance management
• You coach store managers on people management, employee relations and performance
• You manage recruitment, contracts and HR support for existing stores and new openings
• You coordinate monthly payroll with external providers and Finance
• You support HR systems, data accuracy and global HR transformation initiatives
• You partner with Group HR on compensation, talent management, succession planning and organisational changes
• You drive engagement, wellbeing and retention initiatives across the UK business
• You analyse HR metrics and provide actionable insights to leadership
• You provide UK employment advice and coordinate external legal support when required

What we expect from you

• You hold a CIPD Level 5 qualification or above, ideally Level 7, or are working towards it
• You bring at least five years of generalist HR experience, ideally in multi-site retail, luxury or hospitality
• You have strong employee relations experience, including complex investigations and sensitive cases
• You apply up-to-date UK employment law knowledge to ensure compliant HR policies and practices
• You confidently lead HR independently, developing processes and training managers
• You coach managers to handle challenging people matters effectively
• You demonstrate sound judgement, discretion, empathy and the confidence to challenge constructively
• You stay organised and calm under pressure, managing competing priorities and deadlines
• You combine commercial awareness with a strong focus on people and business performance
• You collaborate with Group HR on global initiatives, adapting them to the UK business
• You are willing to travel regularly to stores across the UK

What we offer you

• The opportunity to shape HR for a premium Swiss brand and drive UK growth
• Real ownership, the support of Group HR and visible impact across all stores
• An exciting working environment with motivated colleagues
• Significant personal responsibility and the opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further training opportunities
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

Sounds interesting? Then come join us.

Please note that we are not engaging external recruitment agencies for this position.