Operations Officer

Operations Officer

Location: Remote, Nigeria

Employment Type: Full-time

About the Role

We are seeking an organised, process-driven, and detail-oriented Operations Officer to join our growing Operations team. In this role, you will execute core, hands-on administrative processes and logistics that keep our organisation running efficiently. You will serve as the operational focal point for contract workflow administration, travel and itinerary coordination, expense reimbursement verification, and departmental budget collection.

Travel, Logistics & Event Coordination

• Research, book, and coordinate travel logistics including domestic/international flights, hotel accommodations, airport transfers, and visa processing requirements.
• Maintain travel itineraries, emergency contact details, and travel calendars for all staff and visiting team members.
• Ensure travel arrangements align with internal travel policies and cost limits
• Support the planning of programmes events (such as trainings, stakeholder meetings etc) with bookings, itinerary planning, materials and vendor sourcing, payments and other similar operations.
• Collaborate and manage vendor relationships across all of our providers including car hire services, courier services, everyday shipping companies, hotels, event halls, third party logistics providers and others.

Contract & Document Management

• Manage end-to-end contract administration using electronic signature tools (e.g., DocuSign) for vendor agreements, Service Level Agreements (SLAs), and client contracts.
• Maintain a central digital archive of all signed contracts, tracking key details such as renewal dates, expiration notices, and milestone obligations.
• Ensure internal compliance and standardisation of operational documentation, standard operating procedures (SOPs), and policies. You will be the go to person for general enquiries about staff policies and operations.

Financial Operations Support & Expense Policy Enforcement

• Assist in reviewing and auditing expense claims, travel receipts, and reimbursement requests submitted by staff to ensure policy compliance and complete documentation prior to review and approval by the financial department.
• Serve as the primary contact for resolving staff inquiries regarding policy rules, receipt requirements, and claim status.
• Assist in collecting, consolidating, and organising routine budget inputs and recurring operational expenditure requests from various departments for review.

Operational Support & Systems Tracking

• Maintain and update internal tracking databases, inventory logs, and operations dashboards.
• Coordinate with external service providers (e.g., software vendors, insurance providers, equipment suppliers) for routine queries and renewal notices.
• Identify recurring bottlenecks in daily administrative processes and suggest simple workflow improvements.

Qualifications and Requirements

• Bachelor's degree or Higher National Diploma (HND).
• 1–3 years of direct operational, administrative, or logistics support experience in a structured corporate environment.

Technical Skills

• Proficiency with Google Workspace (Docs, Sheets, Slides, Drive) or Microsoft Office 365 (Excel, Word, PowerPoint).
• Experience with digital signature platforms (e.g., DocuSign) and travel management portals.
• Familiarity with task management platforms and automation workflows is an advantage.

Soft Skills & Competencies

• Communication: Clear and professional verbal and written communication skills.
• Problem-Solving: Practical ability to resolve scheduling conflicts, booking errors, and documentation gaps quickly.
• Discretion: Ability to handle sensitive financial and contract information confidentially.

Benefits

• 40 days of paid annual leave inclusive of national holidays
• Fully paid 16 weeks of parental leave
• Laptop, phone and communications data allowance
• Working closely with a team of senior leaders who are collaborative, ambitious and serious about impact.
• HMO insurance cover, travel reimbursements, access to a co-working space.

How to apply: apply