Lead / Manager, Business Analytics (Platform Analytics Team)

The Role

We are seeking a Lead / Manager, Business Analytics to join our Platform Analytics team. This is not a traditional data science role-we are looking for a strategic problem-solver who can translate complex business questions into clear, actionable insights.

In this role, you will act as an internal consultant to our Platform Operations teams, leading project-based and ad-hoc analyses that evaluate in-app offering performance, efficiency, and enhancement opportunities. You will work directly with senior stakeholders to influence strategic decisions-no need to write SQL or Python; your value lies in your ability to find insights and solve business problems .

What You Will Do

1. Project-Based & Ad-Hoc Analysis (Core Focus)

• Lead item-based and project-based analyses requested by Platform Operations teams, including but not limited to:

  • Strategic performance analysis-evaluate efficiency and user adoption trends

  • Regional analysis -assess market-specific performance and identify growth opportunities

  • Seasonal and post-holiday analysis-measure demand fluctuations and platform readiness

  • In-app offering performance reviews-evaluate feature adoption, user behavior, and enhancement opportunities

• Handle urgent, dynamic analytics requests from senior management with flexibility and a solution-oriented mindset

2. Insight Generation & Business Problem-Solving

• Identify key business questions and design analytical approaches to answer them-even when data is imperfect or ambiguous

• Synthesize complex information into clear, compelling narratives that drive strategic action

• Proactively surface opportunities for platform efficiency and performance improvement before being asked

3. Stakeholder Communication & Influence

• Serve as a trusted analytics partner to Platform Operations teams

• Prepare and deliver high-impact presentations that distill complex analyses into simple, actionable insights

• Influence decision-making by framing data-driven recommendations in business terms that resonate with operators and leaders

Who You Are

We are looking for leaders and managers who do not necessarily need SQL or technical skills but have:

• Strong business acumen-you understand how platforms work and can connect data to operational reality

• Exceptional problem-solving ability-you break down complex, ambiguous problems into structured analytical approaches

• Consulting mindset-you ask the right questions, challenge assumptions, and drive toward practical solutions

• Executive presence-you communicate with confidence and clarity to senior stakeholders

Ideal Backgrounds

We welcome candidates from diverse backgrounds, including:

• Management Consulting (e.g., strategy consulting firms)

• Corporate Finance / Investment Banking / FP&A

• Management Trainee Programs with rotational experience in operations or strategy

• Strategic Planning or Business Operations roles in tech or logistics companies

Technical skills are a "nice-to-have," not a requirement. If you have experience with Excel and PowerPoint, that’s sufficient-we have a dedicated data team to handle SQL, Python, and data engineering needs .