Assistant Field Service Engineer

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As an Assistant Field Service Engineer at Lam, you will ensure operational excellence at customer sites by delivering quality technical assistance and solutions to customer needs. This will include supporting hardware-related equipment installation, subsystem calibration, and maintenance activities to ensure optimal equipment performance and operational effectiveness at customer sites, as well as driving troubleshooting action items to ensure timely resolution of equipment issues and swift recovery of machine operations.

What you’ll do

• Installation and/or relocation of Lam’s complex electro-mechanical and electronic systems equipment at customers’ sites and conduct associated start-up, cutover and check-out activities on the newly installed systems
• Minimize machine downtime or system interruptions performing on-site preventive maintenance of equipment and attending to equipment abnormalities.
• Utilize analytical problem-solving methodology to eliminate equipment malfunctions, isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Provide clear and comprehensive pass-down information to relevant stakeholders, ensuring effective follow-up on machine status and continuity of customer support operations.
• Provide hardware support for Tier 2 process qualification activities.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Who we’re looking for

• Diploma in Mechanical/Electrical Engineering or related Engineering discipline
• Recent graduates from Local Polytechnics are welcome to apply (Singapore Polytechnic / Ngee Ann Polytechnic / Republic Polytechnic / Nanyang Polytechnic & Temasek Polytechnic)
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs and for training, flexibility to work a variety shifts including compressed and alternative workweeks including overtime if needed (~10%)
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Communication skills, both written and verbal, in English
• Foundational analytical and problem-solving skills
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manual

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.