GIS Program Manager 5

The group you’ll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.

The impact you’ll make

As a GIS Program Manager 5 within Architecture and Engineering, you will play a critical role in shaping how client services solutions are designed, engineered, integrated, and transitioned into stable operations. This role sits at the intersection of architecture platform design, engineering enablement, and service transition, helping turn approved designs into operationally supportable services.

You will contribute to the development of scalable, supportable, and standards-aligned end-user computing and client services solutions across the global environment. By partnering across architecture, engineering, service design, and operations teams, you will help ensure that solutions are not only strategically well-designed, but also automated where possible, integrated across platforms, and ready for successful transition into business-as-usual operations.

Your impact will be measured by the quality of solution design contributions, the effectiveness of automation and integration outcomes, and the smoothness of end-to-end transition from concept and service design through steady-state service operation.

What you’ll do

• Contribute to architecture platform design activities by translating business, operational, and technical requirements into scalable client services solution designs.
• Serve as a subject matter expert in engineering, automation, and integration, helping define practical implementation patterns that improve quality, consistency, and operational readiness.
• Partner with service design, global service desk, platform operations, and engineering teams to ensure solutions are designed with supportability, maintainability, and lifecycle ownership in mind.
• Drive and coordinate end-to-end transition activities from approved design through implementation, operational readiness, hypercare, and transition to BAU.Help define technical standards, reference patterns, integration points, and guardrails that improve repeatability and reduce design-to-operation friction.
• Support engineering execution across endpoint, platform, automation, and service integration workstreams, ensuring solutions align with approved architecture and operating model expectations.
• Identify opportunities to improve automation, eliminate manual operational overhead, and increase service reliability through better tooling, orchestration, and integration.
• Facilitate alignment across cross-functional stakeholders including architecture, engineering, operations, service owners, and business partners.
• Ensure solution documentation, transition artifacts, support models, and operational acceptance criteria are complete and fit for production handoff.
• Assess delivery and transition risks, drive mitigation plans, and escalate issues that could impact service readiness, user experience, or operational stability.
• Contribute to continuous improvement of service design, engineering, and transition practices across the Architecture and Engineering function.

Who we’re looking for

• We are looking for a technically strong and execution-oriented leader who can operate effectively between architecture and operations. This individual is not required to be a fully independent enterprise or client services architect on day one, but should demonstrate strong readiness to contribute meaningfully to solution architecture, influence engineering direction, and lead successful transitions into operational service.

  Typically requires 8-12+ years of relevant experience in end-user computing, client services, infrastructure engineering, or related technical domains, with demonstrated progression in scope, complexity, and cross-functional leadership.

  The ideal candidate brings a balanced mix of:

  • architecture awareness and structured solution thinking
  • hands-on engineering credibility
  • strong automation and integration experience
  • program leadership across cross-functional teams
  • operational understanding of what it takes to transition services successfully into BAU

  This person should be comfortable working in ambiguity, translating intent into executable outcomes, and connecting strategic design decisions to practical operational realities.

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent practical experience.
  • Significant experience in end-user computing, client services, infrastructure engineering, or service architecture roles.
  • Demonstrated experience contributing to solution design across one or more of the following areas:
    • endpoint engineering
    • workplace/platform services
    • automation and orchestration
    • systems integration
    • service transition / operational readiness
  • Strong understanding of the relationship between service design, engineering delivery, and service operations.
  • Experience leading or coordinating cross-functional programs involving architecture, engineering, support, and operational stakeholders.
  • Experience driving automation and integration to improve quality, consistency, and operational efficiency.
  • Strong working knowledge of service transition concepts, production readiness, support model design, and BAU handoff practices.
  • Ability to develop structured documentation, implementation plans, transition plans, and operational acceptance criteria.
  • Strong communication, stakeholder management, and decision-making skills across technical and non-technical audiences.

Preferred qualifications

Certifications (preferred)

• Architecture & Cloud

  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified: Azure Administrator / Azure DevOps Engineer
  • AWS Certified Solutions Architect (Associate or Professional) (if applicable to environment)

• Endpoint / EUC Platforms

  • Microsoft Endpoint Administrator (Intune)
  • Modern Desktop Administrator / Endpoint Management certifications

• IT Service Management & Operations

  • ITIL Foundation (minimum); ITIL Managing Professional preferred
  • Certifications aligned to service transition, change management, or service design

• Automation / Integration / DevOps

  • Azure DevOps Engineer Expert
  • Relevant scripting/automation certifications (e.g., PowerShell, infrastructure-as-code exposure)

• Program & Delivery

  • PMP (Project Management Professional) or equivalent
  • Agile / Scrum certifications (e.g., SAFe, Scrum Master) preferred

Competencies

• Systems thinking - understands how architecture, engineering, service management, and operations connect across the full service lifecycle.
• Technical depth with pragmatic judgment - can evaluate design tradeoffs and recommend solutions that are strategic yet operationally practical.
• Automation mindset - actively looks for opportunities to simplify, standardize, and automate repeatable work.
• Integration leadership - understands dependencies across tools, platforms, and teams, and can drive alignment to achieve end-to-end outcomes.
• Transition discipline - ensures services are truly ready for BAU, with clear support ownership, documentation, readiness criteria, and risk mitigation.
• Cross-functional influence - builds alignment without direct authority and drives execution across matrixed teams.
• Execution rigor - manages scope, dependencies, decisions, and follow-through to deliver high-quality outcomes.
• Customer and service orientation - balances technical design quality with user experience, supportability, and operational performance.
• Continuous improvement - challenges inefficient processes and contributes to the evolution of architecture, engineering, and operational practices.
• Communication clarity - communicates complex technical and operational concepts in a clear, structured, and actionable way.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.