Lead - Laboratory Service Engineer

Position Summary:

Responsible for preventative/corrective maintenance, troubleshooting, upgrades, and calibration on equipment in the applications lab. Performs maintenance using required PPE, which may include APR (Air Purifying Respirator) and/or SCBA (Self-Contained Breathing Apparatus) for safe handling of hazardous materials. Works closely with and supports Process Development, Hardware, and Software Engineering departments’ R&D activities and customer demos/commits. Installs and supports prototype equipment and may develop procedures and documentation as needed in support of design and R&D activities. May travel domestically and internationally to customer sites to address tool/system issues that cannot be resolved without their support. Occasionally trains Field Service Engineers, Engineering Technicians, other Laboratory Service Engineers, or Process Engineers from regional accounts.

The Impact You’ll Make:

You will ensure smooth operation of lab tools, contribute to R&D success, and provide technical expertise for troubleshooting and upgrades, enabling Lam to deliver innovative solutions to customers.

What You’ll Do:

Primary Responsibilities:

• Complete all tasks without direct supervision; leverage experience to recommend solutions for issues in the lab.
• Provide input on procedures and complete more complex software tasks on lab tools.
• Develop troubleshooting skills and resolve issues across multiple areas of a tool.
• Act as primary trainer for Level 1 and Level 2 Lab Service Engineers.
• Lead tool installs, upgrades, and support activities.
• Develop and test procedures; lead software issue resolution on lab tools.
• Understand processes running on tools and interactions between hardware and process.
• Provide instruction on complex technical topics to internal staff.
• Collect, document, and maintain product configuration information.
• Explain product configurations, processes, and specifications for products in region.
• Analyze and discuss alternatives with multiple stakeholders.

Minimum Qualifications:

• A seasoned, experienced professional with full understanding of area of specialization.
• Ability to resolve a wide range of issues creatively and effectively.
• Completes own role independently or with minimal supervision.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Minimum qualification is Diploma with relevant experience of 8 years.

Preferred Qualifications:

• Experience in troubleshooting systems in all areas of a tool.
• Ability to lead tool installs and upgrades.
• Strong understanding of process-hardware interactions.
• Skilled in training and mentoring junior engineers.

Competencies:

• Technical Expertise
• Problem Solving and Innovation
• Communication and Collaboration
• Leadership and Training
• Continuous Improvement