Residential Operations Optimisation Senior Associate

To meet current corporate needs, we would like to bring to our team a

Residential Operations Optimisation Senior Associate

We are seeking aResidential Operations Optimisation Senior Associate to join the Commercial Department of “The Ellinikon”.

The Residential Operations Optimisation Senior Associate will be reporting to Residential Systems & Business Assurance Senior Manager.

In detail, the Residential Operations Optimisation Senior Associate amongst others, will have the following responsibilities:

• Support the Systems & Business Assurance Senior Manager in day-to-day activities and strategic initiatives that enable smooth functionality of all systems of the Commercial Division.

• Collaborate with internal stakeholders, IT teams and external partners to support the successful delivery of systems and transformation projects.

• Gather business needs and system requirements, document functional specifications and support the delivery of system enhancements and optimisation initiatives.

• Support the design, implementation and continuous improvement of operational systems, automation initiatives and business processes.

• Identify opportunities to streamline processes, improve operational efficiency, enhance user experience and reduce operational risks across business functions.

• Assist in the maintenance, delivery & ongoing optimisation of operational systems (indicatively, CRM, PMS and Document Management) to support all the functions of the Commercial Division (Residential Sales, Rentals, Marketing, Contracts Management, Partners and Customer Service).

• Conduct user acceptance and system testing.

• Provide training and ongoing support to colleagues on business systems and processes to enhance their understanding and proficiency.

• Update CRM, PMS and maintain healthy database of leads, accounts, partners, opportunities, and transactions.

• Support reporting and performance monitoring activities through data extraction, analysis and presentation of key business and operational metrics to management and relevant stakeholders.

You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:

Academic Qualifications:

• University degree in Business Administration, IT Engineering, Computer Science, or in a relevant area of study.

• Any Business, Digital, CRM certifications will be considered as an asset.

• Excellent command of Greek and English.

Professional Experience and other skills:

• 5-7 years of experience in relevant position.

• Excellent command and hands on experience with CRM/PMS systems (ideally Salesforce) is necessary.

• Proficiency with MS Office Suite.

• Analytical and problem-solving skills.

• Excellent interpersonal communications skills.

Our Company offers:

Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.

Thus, we do provide:

• A passionate working environment
• A competitive compensation package according to professional experience, combined with additional benefits
• An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!

We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.