System Engineer

Responsibilities:

IT Infrastructure, Systems and Security 

• Maintain Microsoft servers, networks, Wi-Fi, VPN, firewalls, switches, and internet connectivity. 
• Install, configure, and troubleshoot computers, printers, mobile devices, and related IT equipment. 
• Administer Microsoft 365,Windows, user accounts, licences, shared folders, and access permissions. 
• Maintain system updates, backups, recovery, and other cybersecurity controls. 
• Support CCTV, PABX, door access, meeting-room AV systems, and other office technology. 
• Maintain IT asset records and system documentation, and coordinate vendors, purchases, and IT projects. 

User and Application Support 

• Log, prioritise, and resolve user requests for hardware, software, network, email, and system issues. 
• Complete IT setup and access administration for employee onboarding and offboarding. 
• Support Company applications, including the Document Management System and e-Commerce portal. 
• Administer approved user access and conduct basic user training and system guidance. 
• Support regional IT activities and ISO internal audits when assigned. 

Technology Improvement and Professional Development 

• Keep abreast of relevant technologies and recommend practical improvements to security, reliability, and productivity. 

Requirements:

• Diploma or Degree in Information Technology, Computer Studies or a related discipline.
• At least 3 years of relevant experience in IT infrastructure, hardware, server and network support.
• Hands-on experience supporting and troubleshooting Windows and macOS systems, desktops, laptops, servers, printers and network equipment.
• Familiar with Windows Server, Microsoft 365, LAN/WAN, Wi-Fi, VPN, firewalls, routers and switches.
• Experience with CCTV, PABX and door access systems will be an advantage.
• Strong troubleshooting and analytical skills.
• Good communication and interpersonal skills.
• Able to work independently and coordinate effectively with users and vendors.

Skills

Recovery Procedures, IP CCTV, System Security, User Support, Hardware, Interpersonal Skills, Office Equipment, IT Infrastructure, Computer Studies, Computer Support, Windows OS, Troubleshoot system failures, Configuration Control, Analytical and Problem-Solving Skills, Computer Systems, Network Servers, Software Asset Management, VPN, Liaising With Vendors