Product Manager CMMS

Accruent is a global leader in intelligent asset, facilities, and real estate management software helping organizations connect their physical world to their digital future. Our platform powers mission-critical operations for thousands of customers worldwide, from Fortune 500 enterprises to fast-growing disruptors.

Backed by Fortive (NYSE: FTV), we combine the agility of a SaaS innovator with the scale, discipline, and financial backing of an established global enterprise. At Accruent, we’re building technology that enables customers to make smarter, faster, data-driven decisions, and we’re looking for bold, growth-minded leaders to help accelerate that growth.

Position Overview

We are seeking a Product Manager to lead the strategy, roadmap, and execution for Accruent’s enterprise Computerized Maintenance Management System (CMMS) platform. This role is responsible for driving product innovation and customer value for a diverse portfolio of customers spanning manufacturing, oil & gas, retail, healthcare, education, transportation, and other asset-intensive industries.

This is a highly strategic and customer-facing role that requires equal parts vision, execution, and empathy. You will work directly with some of our largest enterprise customers to understand their operational challenges, influence long-term product strategy, and ensure our roadmap delivers meaningful business outcomes.

The ideal candidate is a self-starter who thrives in ambiguity, builds strong customer relationships, and can successfully balance enterprise commitments, market opportunities, technical investment, and long-term platform evolution. Experience with enterprise software integrations, connected ecosystems, and workflow automation is highly preferred.

You will serve as the connective force between customers, engineering, UX, sales, support, customer success, and executive leadership-ensuring we deliver solutions that solve real customer problems while driving sustained business growth.

What You'll Do:

Product Strategy & Market Leadership

• Define and communicate a compelling vision for Accruent that aligns customer needs, market trends, and business objectives.
• Develop and manage a multi-year product strategy and roadmap that balances innovation, platform modernization, customer commitments, and commercial growth.
• Identify emerging opportunities in enterprise asset management, maintenance operations, AI, workflow automation, mobility, and connected systems.
• Perform market, customer, and competitive analysis to ensure Accruent remains a leader in the CMMS market.

Customer Engagement & Voice of Customer

• Develop trusted relationships with strategic enterprise customers and partners.
• Lead customer discovery efforts through site visits, advisory boards, user groups, interviews, and product feedback sessions.
• Advocate relentlessly for customer outcomes while balancing platform scalability and business priorities.
• Translate customer insights into actionable product investments that improve adoption, retention, and customer satisfaction.
• Serve as a product ambassador at customer meetings, conferences, partner engagements, and industry events.

Enterprise Roadmap Management

• Own and prioritize the product roadmap across multiple stakeholder groups, ensuring alignment to strategic objectives.
• Manage competing priorities including customer commitments, technical debt, platform investments, regulatory requirements, and innovation initiatives.
• Make informed tradeoff decisions supported by customer impact, business value, effort, and strategic alignment.
• Partner with Engineering leadership to continuously improve execution predictability and delivery outcomes.

Product Discovery & Execution

• Lead continuous discovery efforts to uncover customer needs, pain points, and opportunities.
• Collaborate closely with UX and Engineering to define solutions that are simple, scalable, and valuable.
• Create clear business requirements, product briefs, epics, and acceptance criteria.
• Guide product development from ideation through launch, adoption, and ongoing optimization.
• Establish success metrics and measure outcomes to ensure investments deliver expected value.

Cross-Functional Leadership

• Align Engineering, UX, Product Marketing, Sales, Customer Success, Professional Services, and Support around roadmap priorities and business outcomes.
• Communicate roadmap strategy, priorities, and product direction to executive stakeholders and customer-facing teams.
• Support go-to-market planning, pricing discussions, customer communications, and product launches.
• Foster a culture of transparency, accountability, customer obsession, and continuous improvement.

What Success Looks Like:

Customer Impact

Customers view Accruent as a strategic platform that helps them improve uptime, reduce maintenance costs, increase workforce productivity, and achieve operational excellence.

Strategic Growth

A clear, outcome-based roadmap that drives customer retention, expansion opportunities, market differentiation, and recurring revenue growth.

Enterprise Trust

Strong relationships with key customers and stakeholders built through consistent engagement, transparency, and product execution.

Product Excellence

A healthy balance of innovation, customer-driven enhancements, technical modernization, and platform scalability.

Organizational Alignment

Cross-functional teams understand where the product is headed, why priorities exist, and how their work contributes to broader business objectives.

What You Bring

• 3+ years of Product Management experience, preferably in enterprise B2B SaaS software.
• Proven success owning and executing strategic product roadmaps for complex enterprise solutions.
• Strong customer-facing skills with experience engaging executive stakeholders, operational leaders, and end users.
• Demonstrated ability to translate customer needs, market trends, and business objectives into impactful product strategies.
• Experience managing competing priorities across strategic initiatives, customer commitments, technical investments, and market opportunities.
• Strong analytical skills with the ability to leverage customer insights, market research, usage data, and financial metrics to drive decision-making.
• Experience leading product discovery efforts including interviews, customer workshops, usability testing, and voice-of-customer programs.
• Excellent communication and storytelling skills with the ability to influence across all levels of the organization.
• Ability to thrive in a fast-paced environment and operate effectively with significant autonomy.

Preferred Qualifications

• Experience with CMMS, EAM, Asset Management, Facilities Management, Industrial Software, or adjacent enterprise operational technology platforms.
• Experience working with customers in manufacturing, oil & gas, retail, healthcare, transportation, utilities, or other asset-intensive industries.
• Strong understanding of enterprise software integrations, APIs, identity management, workflow automation, and connected ecosystems.
• Experience with SaaS platform modernization and cloud-based architectures.
• Familiarity with AI-enabled workflows, predictive maintenance, analytics, or operational intelligence solutions.
• MBA or advanced degree are helpful but not required.

Ready to Build What's Next?

If you're passionate about solving complex customer problems, shaping product strategy, and building enterprise software that powers critical operations around the world, we'd love to hear from you.

At Accruent, you'll have the opportunity to influence the future of enterprise asset management, work directly with some of the world's most recognized organizations, and help create products that deliver measurable business outcomes every day.