Technical Implementation Manager

At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Technical Implementation Manager

The Technical Implementation Manager (TIM) owns the technical delivery of Landis+Gyr's AMI products and solutions for new customer deployments and upgrades. The role covers both containerized deployments on Kubernetes (GKE and RKE), delivered using CI/CD pipelines and automation, and multi-tier deployments of the Head-End System (HES) across Windows and Linux servers. Across both, the TIM takes the Landis+Gyr solution from environment readiness through to production, covering the full stack from head-end software to field network endpoints.

Working closely with Program Managers, infrastructure teams, customer IT and operations teams, and Landis+Gyr engineering and product groups, the TIM is accountable for a successful go-live. This includes resolving technical issues that arise during deployment and the hypercare period, and transitioning the solution smoothly to the support organization. The role calls for deep hands-on DevOps expertise and a strong working knowledge of GCP, combined with the planning and customer-facing skills needed to deliver complex deployments on schedule.

Key Responsibilities

• Own the end-to-end technical deployment of Landis+Gyr AMI solutions for new customers and upgrades, from environment readiness through go-live, planning activities with Program Managers and managing dependencies and risks.
• Validate that provisioned GCP and RKE environments meet deployment prerequisites, working with the infrastructure teams responsible for provisioning them.
• Deploy, configure and upgrade containerized applications on Kubernetes (GKE and RKE) using Docker and Helm charts.
• Install, configure and upgrade the Head-End System (HES) across its multi-tier architecture (network, metrology, web, application and adapter tiers) on Windows and Linux servers, including IIS and .NET-based components.
• Use and maintain CI/CD pipelines (Jenkins or similar) and scripting (PowerShell, Bash) to automate deployment, upgrade and rollback, and build reusable deployment templates across customers.
• Set up monitoring, logging and alerting so deployed applications are production-ready at go-live.
• Deliver integrations between the Landis+Gyr head-end and customer enterprise systems (e.g., MDM, CIS).
• Lead System Acceptance Testing (SAT) for new deployments and upgrades, driving defects to resolution.
• Troubleshoot and resolve technical issues during deployment and hypercare through root cause analysis, engaging engineering, product, infrastructure and support teams as needed.
• Manage the formal handover to support teams, including operational documentation, runbooks and knowledge transfer.
• Follow formal change control processes and keep ServiceNow records complete for deployment-phase changes and issues.
• Act as the customer's technical point of contact, leading technical workshops and liaising across Landis+Gyr business units throughout the deployment.

Key Competencies

• Automation-first mindset, making every deployment repeatable, version-controlled and scripted
• Proven ownership of complex deployments end to end, from planning through go-live
• Strong planning and prioritization skills across parallel workstreams
• Methodical analytical and troubleshooting skills, with sound technical judgment
• Clear, confident communicator with customer technical teams, both written and verbal
• Self-starter who works independently, collaborates across teams and performs under time pressure
• Willingness to travel to customer sites (~50%)

Technical Skills

Required:

• Kubernetes: deploying and managing production workloads on GKE and RKE (Rancher Kubernetes Engine)
• Containers and packaging: Docker, Helm charts
• CI/CD: working with and maintaining pipelines in Jenkins or similar tools
• Google Cloud Platform (GCP): strong working knowledge of core services, as a user of GCP-hosted environments
• Infrastructure as code: working knowledge of Terraform
• Scripting and automation: PowerShell, Bash
• Version control: Git
• Operating systems: Linux/Unix and Microsoft Windows Server, for application deployment
• Databases: Oracle, MS SQL, PostgreSQL
• Networking: IP suite and wireless/RF/broadband communication technologies
• IIS and .NET Framework

Preferred:

• Monitoring and observability tools (e.g., Prometheus, Grafana, ELK)
• Hardware Security Modules (HSM) and load balancers
• Two-way AMI technology, from head-end software to field endpoints

Qualifications - Education and Experience

• B.E./B.Tech in Electronics & Communication, Computer Science or IT
• 10+ years of industry experience, including at least 6 years in DevOps, cloud-based or technical deployment roles
• Experience deploying multi-tier enterprise applications on Windows and Linux server environments
• Experience delivering solutions that combine software and hardware
• Customer-facing experience, including independent travel to customer sites
• Energy utility or AMI operations experience is a plus

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen