Customer Service Advisor

Customer Service Advisor

Reading/Hybrid 

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.

Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service.

The role will involve:

• Providing first line support via telephone, email, and written correspondence.
• Managing customer enquiries from initial contact through to resolution.
• Processing environmental searches accurately and within agreed service levels.
• Delivering expert advice on Landmark products and services.
• Recording customer interactions accurately within CRM and support systems.
• Identifying opportunities to support sales through upselling and cross-selling where appropriate.
• Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
• Supporting customer campaigns, surveys and outbound communications when required

About You

You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.

We're looking for someone who has:

• Previous front line customer service experience.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including experience using Microsoft Office and web-based systems.
• Excellent problem-solving and analytical abilities.
• The ability to remain calm and professional when handling challenging situations.
• A positive, self-motivated approach and willingness to learn.
• A strong focus on customer satisfaction and continuous improvement.

Experience within account management, technical customer support, or working with property, environmental or data-driven products would be advantageous but is not essential

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector.  We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets.  This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Interview Process

• Screening video call via Microsoft Teams with a member of the Talent Acquisition team.
• First-stage video interview via Microsoft Teams with the Line Manager. This will include competency-based questions.
• Ability assessments/task relevant to the role and Personality Assessment
• Second-stage interview (in person) at our Reading office with the Line Manager and a member of the People team.