Account Manager

About Safecall & Law Debenture

Safecall is a whistleblowing service provider, helping organisations establish an independent, safe and confidential reporting system since 1999. Our whistleblowing hotline and online reporting allows employees to Speak Up and report their concerns to the highest levels of management. We recognise the value of an effective whistleblowing programme in supporting both employers and employees to address wrongdoing in the workplace.

We support over 1,000 customers in 100 countries globally. In our 20 year history we have successfully managed tens of thousands of cases on behalf of our clients and their employees.

Law Debenture is our parent company, and isan Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines including Safecall.

We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working with us, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Role Overview

Safecall has seen rapid growth over the last couple of years as employers increasingly see the value of outsourcing their whistleblowing services to give their employees peace of mind and to ensure adherence to legislation. The role of the Account Manager is to help manage and realise opportunities in our increasing customer base. You will also be responsible for growing and retaining a section of our customers.

Job Role & Responsibilities

• Build and maintain existing customer relationships to realise the upsell opportunity and successfully retain accounts
• Day-to-day activity will involve contacting customers in a structured manner, discovering, and progressing opportunities
• Development of account plans and adherence to them
• Consultatively build relationships with customers
• Uncover client’s business challenges and identify relevant business opportunities
• Efficiently and effectively process opportunities into sales
• Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospects
• Achieve sales targets upsell and retention
• Consistently meet or exceed monthly and quarterly sales targets

Essential Knowledge, Skills & Experience

• A minimum of 2 years’ experience in an account management role or similar
• Experience of using a consultative, solution-based sales methodology, ideally from a professional services or software background
• Proven record of achieving in sales roles
• Ability to work independently in a fast-paced, technical sales environment
• Excellent written and verbal communication skills
• Ability to develop trust and relationships with prospects, customers, and colleagues
• Excellent telephone and online presentation skills
• Strong desire to be part of a team that delivers our customers breakthrough results

Your Reward

• Competitive salary with performance bonus scheme
• Generous pension contribution
• Full healthcare cover
• Health cash plan
• Life assurance
• Buy/sell annual leave scheme

Additional Information

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth.

LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.

If you’d like to find out more about LawDeb and our open vacancies, please contact our careers team on [email protected].