Sr. IT Ops Analyst

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Building a World-Class, Diverse and Inclusive Technology Team at TD

We cannot afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking makes the work our team does even more exciting than before. If being in a fast-paced, innovative environment excites you then we would like to hear from you.

The Hosted Services group within IT Operations is accountable to provide operational support across multiple technologies like Network, Servers, SAN, Data Centre infrastructure, etc. This group is led by an AVP who reports directly into the VP of global Service Continuity Operations (SCO), for the TD Bank Group.

The Network L2 team is a part of the Hosted Services group and is accountable for all L2 support for TD's networking platforms globally. This FTE role will report directly to the IT Network Manager.

Our team works closely together with our L1 - 7/24 shift operations team as well as an L3/Engineering teams.

The primary focus of our team is to deal with incidents and take charge of other operational aspects of our network which includes tasks like, vendor management, operational readiness participation and intake, engagement in enterprise processes like Incident, problem, change, PIR, etc. We are looking for self-motivated and focused individuals who enjoy a fast-paced environment requiring attention to detail and have previous strong experience in operations or the flair to be in an operations type role.

JOB DESCRIPTION

This position is a highly technical hand-on keyboard role supporting various network platforms for availability, latency, and incidents, while being engaged on operational readiness tasks. The position will be accountable to play a lead/advisor role, reporting directly to the Manager of the pod, while still being available and accountable to participate in day-to-day operational work like troubleshooting and fixing network issues across all platforms. This includes nightly/weekend on-call rotation as and when needed.

As a strong technical leader with hands-on-keyboard skills, the ideal candidate in this role will possess the following skills and traits:

Key responsibilities include:

• Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.

• Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently

• Be dependable, innovative, accountable, passionate, transparent, and collaborative

• Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. New technologies like ACI and DNAC are a plus.

The right candidate for this role would be:

• An expert tier-3 network troubleshooter who not only possesses the attributes and experience listed for this position, but have the uncanny ability to quickly identify the problem and propose a solution to remediate

• Would be deep and wide in the platforms we desire and have tooling and script writing abilities

• Adept at analyzing network traces to find the root cause promptly

EXPERIENCE

• Undergraduate degree or Technical Certificate

• 5-7 years relevant experience

• At least 3+ years of relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, ClearPass, Wireless authentication)

• Solid hands-on network technical experience in Routing/Switching technology, Firewalls, Load Balancing, trace analysis/protocols.

• Experience supporting a large and complex network environment

• Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.

• Flexible with on call & rotation and shift timing

• Adequate knowledge and experience to support platforms like Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.

Nice to have

• VOIP related skills and experience

• ITIL certification

• Operations work environment experience (including break fix, new applications, incident and change management, etc.)

• Having reputed trade certifications for wireless and CCIE, Cloud, Management, firewall, load balancers and ITIL certifications are a definite asset to this position.

• Large Banking/Financial Industry experience would be a good to have.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):