TDS Operations Analyst III

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Lead a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience
• Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
• Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
• Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
• Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements

SHAREHOLDER

• Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
• Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
• Identify scope changes and complete analysis to determine impact to project benefits and risks
• Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
• Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
• Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
• Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD’s risk appetite
• Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
• Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
• Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
• Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
• Support implementation / post implementation activities as defined in the project plan
• Forecast, define and manage the requirements effort including cost and timeline
• Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required
• Contribute to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified
• Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
• Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
• Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements

EMPLOYEE / TEAM

• Contribute to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
• Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Lead, motivate and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships
• Engage, enable and lead stakeholders to agreement /consensus on the business requirements
• Prioritize and manage work load and capacity to deliver on project milestone dates
• Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Foster a collaborative team environment by participating in team meetings and reward & recognition programs
• Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

BREADTH & DEPTH

• Leads Requirements Management / work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects
• Proficiency with data mining and statistical analysis
• Analyze data for trends and patterns
• Translate complex business and operational processes into coherent visual process maps
• Sound to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle
• Gain/acquire sound understanding of business and user interaction with technology throughout project delivery
• Work performed under minimal management guidance and supervision
• Document current state, define future state, and identify gaps

EXPERIENCE & EDUCATION

• 3-5 years related experience in project management is an asset
• Experience with Capital Markets and Trade Lifecycle is an asset

• Knowledge of Financial Instruments and Products is an asset

• Prior experience with any of the following regulatory reporting (OSC, CFTC, EMIR, MAS, LOPR, MIFID, SFTR, IIROC, CAT, FINRA, SEC)

• Experience working with Excel, Visio, Project Plan, PowerPoint
• Alteryx, Python, SQL, Java, Tableau knowledge is a strong asset

• Business Analysis Accreditation is an asset
• Postgraduate degree in relevant discipline (Statistics, Data Analytics, Economics) is an asset

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):