Bakery - Shift Supervisor

Job Title:                     Bakery Shift Supervisor

Department:              Bakery

Reports To:                 Bakery Manager

FLSA Status:                Nonexempt

Summary

This is a management-in-training position.  The Bakery Shift Supervisor must have the necessary confidence, commitment, and motivation to move their staff and themselves towards success.  Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher.  Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed.  Due to Bristol Farms’ goals and structure, the Bakery Shift Supervisor should also be open to growth and expansion.

Essential Duties and Responsibilities

The Bakery Shift Supervisor assists with the management of the Bakery Department and coordinates the activities of other employees engaged in the ordering, processing, and selling of bakery products.  He or she maintains department standards while under the supervision of the Bakery Manager by performing the following duties (other duties may be assigned)

Leads by example; models correct behavior and adherence to company policies and procedures

Responsible for using the tools provided by management to ensure the success of the department

Is authorized to open and close the Bakery Department

Prepares bakery and specialty products such as bagels, breads, or pastries as directed by the Bakery Manager

Bakes products as needed

Packages, displays, and merchandises all bakery goods according to company standards

Responsible for the execution of all merchandising programs

Assists with the coordination of sales promotion activities, directs employees in building and filling merchandise displays

Cleans the counters, display cases and floors as needed

Maintains Bakery Department under current health codes and company standards on sanitation and cleanliness at all times

Knows all cleaning chemicals authorized in the Bakery Department and understands proper usage

Follows the FIFO rotation system (First-in, First-out).  Covers, labels, and dates all leftover products.  Utilizes leftover products before opening new product

Inspects product during baking process & preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms’ stringent standards

Inspects finished bakery products in accordance to Bristol Farms standards of quality, presentation, & weight specifications

Follows safety work standards and reports any safety hazards to the Bakery Manager and/or Store Director

Documents all monthly safety training and reports accidents under compliance of Cal OSHA SB 198

Recommends items to be purchased and/or discontinued according to customers’ needs and company requirements

Maintains shelf stock-orders and assures amounts of all orders to meet all customers’ needs

Maintains cleanliness of shelves, foods, stocking, and rotation of perishable stock

Assists with receiving, break-down and storage of Bakery product

Assists in training Bakery Department employees in suggestive selling techniques, merchandising techniques, and customer service skills on an on-going basis

Responsible for all new employees training documentation

Assists in training and developing employees on department and store standards to assure freshness, quality, customer service, and sanitation

Ensures proper training on weighing, slicing, cutting, and serving of bakery goods

Assures consistency in Bakery Department policies and procedures by observing employee work habits

Maintains Bakery Department under current California Weights & Measures mandates.  Trains all employees on use of proper tares and accurate weights

Maintains Bakery Department in Price Integrity.  Accurate pricing, signage, and posted weights

Responsible for all material in the Bakery Log Book

Responsible for communication with the Bakery Manager and Store Director on all department related issues

Assists with the maintenance of inventory control especially for theft, shrinkage, and storage

Assists with managing costs by controlling hours used in the Bakery Department, including overtime and controlling supply costs

Responsible for providing customers with extraordinary service with a smile and a willing attitude

Assists customers with orders; engaging in suggestive selling techniques

Answers customer complaints or inquiries in such a manner so as to ensure customer satisfaction

Follows the employee handbook at all times, especially on service standards and appearance

At all times, meets and exceeds Bristol Farms standards in service, quality, freshness, and cleanliness

Supervisory Responsibilities

Assists with the management of employees in the Bakery Department.  Carries out supervisory responsibilities in accordance with company policies and applicable laws.  Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems.

Customer Service Skills

The Bakery Shift Supervisor is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.  They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  The Bakery Shift Supervisor is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); or three to six months related experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers, or employees of Bristol Farms.

Knowledge of English

This is a customer service driven position.  The candidate must have the ability to speak, read and understand English.

Mathematical Skills

Ability to add, subtract, multiply, and divide using whole numbers.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to resolve conflicts in such a manner to create a win-win situation.  Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls.  The employee occasionally is required to reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close and color vision.

Work Environment

While performing the duties of this job, the employee regularly works near moving mechanical parts.  The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn.  The noise level in the work environment is usually moderate and occasionally loud.