Licensing and Compliance Manager

The Lesotho Communications Authority (LCA) is the regulatory body for the communications sector in Lesotho.

Following the adoption of the Lesotho Telecommunications Policy of 1999, the Authority was established by an Act of Parliament in 2000. It currently operates under the Communications Act of 2012 to regulate Information and Communications Technologies (ICTs), broadcasting, and postal services.

LCA invites applications from suitably qualified candidates for the position of Licensing and Compliance Manager .

Job Summary

The Licensing and Compliance Manager is responsible for managing and regulating licensing processes, developing and implementing licensing frameworks for the communications sector, ensuring licensees' compliance with legal and regulatory frameworks, and overseeing the resolution of consumer complaints.

The role is critical in maintaining the integrity of the sector through effective licensing, compliance monitoring, enforcement of regulatory frameworks, and protection of consumer interests.

The Manager will also engage with industry stakeholders to ensure alignment with national and international regulatory standards.

• Employer: LCA
• Job Type: Full-time
• Location: Maseru, Lesotho
• Category: Regulatory Affairs
• Closing Date: 2026-11-27

• Licence Issuance and Renewal: Oversee the end-to-end process of issuing, renewing, amending, suspending, and revoking licences in accordance with the law.
• License Terms and Conditions: Determine and develop the terms and conditions for the provision of licensed services and systems, and monitor adherence.
• Licensing Framework Implementation: Develop, implement, and update licensing frameworks to align with industry changes.
• Stakeholder Engagement: Communicate with licence applicants and holders, provide guidance on licensing requirements, and resolve queries.
• License Database Management: Ensure accurate maintenance of licensing records and databases for tracking licensees, renewals, and non-compliance.
• Licensing Fee Structure Management: Oversee the management of and adherence to licensing fee rules.
• Legal and Regulatory Guidance: Provide legal and regulatory guidance to licensees and applicants on matters related to communications regulation and compliance.
• Advice to Management: Advise and make recommendations to management on the award of licences.
• Compliance Monitoring: Plan, oversee, and conduct compliance monitoring and assessments to verify adherence to licence conditions and applicable laws.
• Enforcement Actions: Recommend appropriate enforcement actions or regulatory interventions for violations of legal and regulatory obligations.
• Compliance Enforcement Reporting: Prepare and submit comprehensive compliance enforcement reports to senior management.
• Regulatory Guidance: Provide regulatory guidance and support to internal departments and external stakeholders to ensure awareness of regulatory requirements.
• Internal Collaboration: Collaborate with relevant divisions to ensure coordinated compliance efforts and consumer protection.
• External Relations: Maintain strong professional relationships with licensees, industry stakeholders, and other relevant external entities.
• Consumer Dispute Resolution: Oversee the handling and resolution of consumer complaints against licensees.
• Licensee Dispute Resolution: Ensure the handling and resolution of licensee disputes, acting as a mediator when necessary.
• Public Awareness and Education Support: Support the development and implementation of awareness programmes to educate stakeholders about compliance, licensing obligations, and consumer rights.
• Reporting: Prepare detailed reports on licensing, compliance, and consumer complaint issues, presenting findings and recommendations to senior management.
• Legislative Development: Lead the development of regulatory frameworks and guidelines for licensing and compliance.
• Regulatory Updates: Keep abreast of changes in national and international regulations affecting licensing and compliance, and update legal and regulatory instruments.
• Internal Engagements: Engage with relevant divisions regarding the review and drafting of legal instruments.
• External Consultations: Participate in public and stakeholder consultations on the development of legal and regulatory instruments.
• Team Supervision: Lead and manage the Licensing and Compliance team, providing guidance, training, and performance evaluations.
• Staff Development: Foster a culture of continuous learning and development within the team by providing relevant training opportu…