Client Success Manager

About the Role

Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach - deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility.

This role is based in Washington, DC.

Core Functions of the Role:

• Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts

• Lead onboarding and ongoing enablement sessions that translate Leadership Connect’s capabilities into measurable client outcomes

• Build durable relationships with day-to-day users, power users, and executive sponsors across each account

• Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans

• Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals

• Troubleshoot user challenges with creative problem-solving and a client-first mindset

• Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy

• Grow over time into an account owner with responsibility for renewals and expansion

About You:

• 1-3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption

• Comfort initiating outreach and steering conversations - equally confident over email, video, and in person, with excellent written and verbal communication

• Genuine curiosity about Leadership Connect’s market: government, large corporations, media, and non-profits

• Strong organizational and time-management skills; able to prioritize across a portfolio of accounts

• Proficient with a CRM, Salesforce preferred

• Thrives in a fast-paced environment and contributes to the development of new processes