Guest Services
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you?
Job Summary
Guest Services Team Members are responsible for creating a welcoming, safe, and positive experience for all guests attending events at the Abilene Convention Center. Team members serve as a primary point of contact for guests, providing assistance with seating, directions, accessibility needs, event information, venue policies, and general inquiries.
Essential Duties and Responsibilities
- Greet and welcome guests as they enter the venue with a friendly and professional demeanor.
- Scan guest tickets and verify that guests have valid tickets, credentials, or other authorized access.
- Assist guests with locating their seats, sections, entrances, restrooms, concessions, suites, and other venue amenities.
- Check tickets and credentials when guests are attempting to access restricted or designated seating areas.
- Provide accurate directions and helpful information regarding the venue, event, schedule, and available services.
- Provide assistance to guests with accessibility needs and ensure they are directed to appropriate resources and accommodations.
- Respond promptly and professionally to guest questions, complaints, concerns, comments, and requests for assistance.
- Demonstrate excellent customer service and maintain a positive attitude when interacting with guests, vendors, employees, performers, and event personnel.
- Accurately communicate event, venue, and operational information to guests.
Required Qualifications
- High School Diploma or equivalent.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills. Ability to read, write, and understand English in a professional working environment.
- Friendly, outgoing, approachable, and guest-focused personality. Strong interpersonal and problem-solving skills.
- Ability to work effectively both independently and as part of a team.
- Basic computer skills preferred.
- Must be available to work evenings, weekends, holidays, and varying event schedules.
Work Conditions & Physical Requirements
The physical demands described below are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.
- Work is performed with moderate supervision.
- Must be able to continuously walk, stand, and move throughout the venue for extended periods.
- Employees may be assigned to work indoors or outdoors, including positions exposed to varying weather conditions.
- Employees may be required to work in crowded, high-volume environments with elevated noise levels.
- Employees may be scheduled to work late evenings or early mornings.
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.