SENIOR SERVICE ENGINEER

Novateur Electrical & Digital Systems Private Limited seeks a seasoned Senior Service Engineer to lead the 3-Phase UPS service team. The role involves troubleshooting, repairing, and commissioning high-kVA UPS installations, driving down downtime, and delivering exceptional technical support to our enterprise customers.

• Complete all assigned breakdown calls and customer complaints within stipulated timelines.
• Perform preventive maintenance, minor service calls, installations, and commissioning of 3-Phase UPS systems.
• Diagnose electrical, electronic, battery, and system faults; provide root-cause analysis and corrective actions.
• Manage repeat breakdowns with appropriate technical support and escalation when necessary.
• Prepare and submit accurate service, installation, commissioning, and preventive-maintenance reports.
• Ensure proper site preparation, testing, documentation, and handover for higher-kVA UPS projects.
• Follow approved service procedures, safety standards, and company guidelines on customer sites.
• Coordinate with the Service Manager and technical team for critical or unresolved issues.
• Maintain records of tools, spare parts, replaced components, and service activities.
• Travel to customer locations as required and maintain professional communication and relationships.

Diploma/B. Tech. in Electrical/Electronic Engineering or related field.

• Minimum 5 years of hands-on experience with 3-Phase UPS systems.
• Strong knowledge of power electronics, battery technology, and protection schemes.
• Proven track record in troubleshooting, root-cause analysis, and corrective action implementation.
• Experience in preventive maintenance, installation, and commissioning of high-voltage equipment.
• Excellent documentation skills and ability to produce clear technical reports.
• Strong customer-service orientation with effective communication and interpersonal skills.

• Willingness to travel extensively across assigned territories.